Sharp BD-HP50U operation manual Troubleshooting

Page 44

Troubleshooting

The following problems do not always suggest a defect or malfunction of this Player. Refer to the problems and lists of possible solutions below before calling for service.

The Player power cannot be turned on.

•Is the power cord firmly plugged into the AC outlet?

•When the power cord is plugged into an AC outlet, press

and hold POWER on the Player until “” appears on the front panel display. Then, after the STANDBY indicator is lit, turn on the power. (Page 43)

•Press POWER after the STANDBY indicator turns on.

Screen freezes and operation buttons do not work.

•Press HSTOP, then restart playback.

•Turn off the power and turn on the power again.

•If the power is not turned off, perform a reset. (Page 43)

•Is the disc damaged or dirty? Check the condition of the disc. See page 10 for details about disc cleaning.

The disc is automatically ejected after closing the disc tray.

•Make sure that the disc is loaded properly (aligned in disc tray and label-side up).

•Take out the disc and clean it.

•Make sure that region code on the disc matches that of this Player.

•Make sure that the disc is playable.

No picture.

•Make sure that the cables are connected correctly.

•Make sure that the connected TV or the AV receiver is set to the correct input.

•Take out the disc and clean it.

•Make sure that region code on the disc matches that of this Player.

•There is no picture from the HDMI output.

−Are the settings performed correctly? Please check the settings.

•There is no picture from the component video output.

−Are the settings performed correctly? Please check the settings.

The Player cannot play a disc.

•Take out the disc and clean it.

•Make sure that the disc is loaded properly (aligned in disc tray and label-side up).

•Make sure that region code on the disc matches that of this Player.

•Allow any condensation in or near the Player to dry.

•Check that the disc is recorded in the compatible TV system (PAL or NTSC).

•The Player cannot play back video which was not recorded normally.

•Proper playback may be impossible due to the state of the disc recording, a scratched, warped or dirty disc, the state of the pick-up, or compatibility issues between this Player and the disc being used.

•When the recorded time of a disc is unusually short, playback may not be possible.

•BD-RE/R discs recorded in a format other than BDMV cannot be played back.

The settings have been erased.

•If the Player is unplugged (or there is a power failure) for more than about 1 hour while its power is on, the settings will be lost. Make sure that you turn off the Player before unplugging the power cord.

•When there is a power interruption or the power cord is unplugged from the power outlet with the power on, all settings return to the factory preset values.

The Player power is turned off.

•Is “AUTO POWER OFF” set to “YES”? When “AUTO POWER OFF” is set to “YES”, the power will be automatically turned off after 10 continuous minutes of inactivity (no playback).

Audio is not output, or images are not played back properly.

•The audio may not be output or the images may not be played back properly for some discs in which copyright- protected contents are recorded.

The remote control does not work.

•Set the remote control and the Player to the same remote control code. (Page 21)

•Use the remote control within its operating range.

•Replace the batteries.

No sound, or sound is distorted.

•If the volume of the TV or amplifier is set to minimum, turn the volume up.

•There is no sound during still mode, slow motion playback, fast forward and fast reverse.

•DVD audio recorded in DTS is only output from the DIGITAL AUDIO OUT terminal or jack. Connect a DTS compatible digital amplifier or decoder to the DIGITAL AUDIO OUT OPTICAL terminal or COAXIAL jack on this Player.

•Check that the audio cable is connected correctly.

•Check that the cable plugs are clean.

•Take out the disc and clean it.

•Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or non-standard audio is recorded for the audio content of the disc.

The playback screen will be disturbed if DVD video is recorded to a VCR, or played back through a VCR.

•This Player complies with analog copy protection. Some discs contain a copy prohibiting signal. If you try to play back such discs through a VCR, or record to a VCR and play back the signal, the copy protection will prevent normal playback.

The TV operates incorrectly.

•Some TVs with wireless remote control capability may operate incorrectly when using the remote control of this Player. Use such TVs away from this Player.

There is just audio with no video.

•Is the connection cable for video output connected properly?

Widescreen video appears vertically stretched, or black bands appear at the top and bottom of the screen.

•Is “TV ASPECT RATIO” set to match the connected TV? (Page 35)

•If you are using a widescreen TV, is the “TV ASPECT RATIO” set to “WIDE”? (Page 35)

Square noise (mosaic) appears on the screen.

•Blocks in images may be visible in scenes with rapid movement due to the characteristics of digital image compression technology.

Video stops.

•Has the Player been subjected to shock or impact? Are you using it in an unstable location? The Player will stop if it senses shock or vibration.

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Contents BD-HP50U Page Introduction Contents OConnection pp What to do firstNIntroduction pp Additional Safety Information Dear Sharp CustomerImportant Safety Instructions IntroductionDo not place objects in front of the product About Discs Blu-ray DiscTypes of Discs that Can Be Used with This Player Discs that Cannot Be Used with This PlayerAbout Discs About the Jpeg file formatAbout Disc Contents Copyright Disc PrecautionsImportant Information Adjust settings Getting StartedUnpacking Selecting equipment to connectUsing an external IR receiver with this Player Major ComponentsMain Unit Front Main Unit RearRemote Control Unit Major ComponentsKeylock function Buttons under the coverIntroduction to Connections Video terminals/jacks on this PlayerAnalog audio connection 2CH Audio output jacksConnecting to the Hdmi Terminal Switching the video output between Hdmi and Component videoAfter connecting Video ConnectionsConnecting to the Component Jacks Video ConnectionsTo Component Video OUT jacks To component video input jacksConnecting to the S-video or Video Jack Load a disc and start playback. Pages Connecting to the Digital Audio Terminal or JackAudio Connections Connecting the Audio Jacks Audio ConnectionsTo 2CH Audio Output jacks To audio input JacksLoading the Batteries in the Remote Control Connecting the Power CordApproximate operating range of remote control Before Starting PlaybackSetting the Remote Control Code Operating a Sharp TV Using the Remote ControlIf remote control does not work Before Starting PlaybackTurning the Power On Language SettingTurning the power on Entering standbyPlayer using Aquos Link Setup Menu operationControlling the Blu-ray disc Quick operationBD/DVD/CD Playback Opening the front panel doorLoading a Disc BD/DVD Video PlaybackUsing the disc menu Using the pop-up menuBD/DVD/CD Playback Virtual PackagePlayback by selecting a title DVD-R/-RW PlaybackPlayback from the beginning Sorting the titles Audio CD PlaybackPlayback by selecting a Play List Playback Functions Switching Audio Switching SubtitlesPlayback Functions Partial Repeat Playback Repeat Playback of a Specified PartPress Angle during playback Switching the AngleDisplaying the Angle Mark Setting slide show speed/ repeat playback Jpeg File PlaybackPlaying back still images in sequence Playing back still images in a selected folderFunction Control Settings During PlaybackFunction control operation procedure Settings During Playback Functions which can be setWhen setting the password for the first time Common operationsDisplay the Menu Select the next item Select a menu itemSettings When selecting NormalYou can set the audio output mode for each output terminal This sets the audio output connected to Surround equipmentItem For DVD-video Item For BD-ROMItem Country Code Item SubtitleCountry Code List Language Code ListPresets On indicatorPress a/b to select USB Memory MANAGEMENT, then press Enter Press a/b, select Erase or FORMAT, then press EnterPress c/d, select YES, and press Start the processPress a/b to select Software UPDATE, then Enter Enter the 4-digit number usingIf you already set the password, go to step Press Enter to start checking data in the USB memory devicePress Enter to start updating RC-232C command list RS-232C port specificationsRS-232C port specifications Troubleshooting Messages Relating to BD and DVD On-screen Error MessagesTroubleshooting Glossary Glossary Specifications Hdmi 19-pin standard connector 1080p 24Hz outputGeneral PlaybackValid for warranty service in the U.S. and Puerto Rico only Warranty Period for this ProductAdditional Items Excluded from Warranty Coverage if any Where to Obtain ServicePage Sharp Electronics Corporation

BD-HP50U specifications

The Sharp BD-HP50U is a versatile Blu-ray player that has garnered attention for its impressive array of features and technologies. As part of Sharp's commitment to delivering high-quality home entertainment, this player stands out by offering an enhanced viewing experience for audiophiles and movie buffs alike.

One of the main features of the BD-HP50U is its ability to play full HD 1080p content, ensuring that viewers can enjoy movies and shows in stunning detail. The player is equipped with an advanced video processing engine that upscales standard definition content, delivering improved picture quality that approaches near-HD levels. This is particularly beneficial for those who still have a collection of DVDs, as the player breathes new life into older formats.

Furthermore, the BD-HP50U supports various disc formats, including Blu-ray, DVD, and CD, making it a multi-functional device that caters to different media preferences. Its compatibility with BD-Live technology also allows users to access additional online content and features, enhancing the interactive experience of Blu-ray discs.

In terms of audio capabilities, the BD-HP50U supports high-definition audio formats such as Dolby TrueHD and DTS-HD Master Audio. This means that it can deliver a true cinema-like sound experience when paired with a compatible surround sound system. The player also features HDMI output, which provides a single-cable connection for both high-definition audio and video, simplifying setup while maintaining optimal performance.

Additionally, the Sharp BD-HP50U is designed with user-friendliness in mind. Its intuitive menu navigation and remote control make it easy to access various settings and features without a steep learning curve. The player also includes USB connectivity, enabling users to play media files directly from external storage devices. This flexibility allows for easy access to digital content such as photos, music, and videos.

Moreover, the BD-HP50U is built with energy-efficient technology, making it an environmentally friendly choice for consumers who are conscious about their energy consumption. With a sleek design that complements modern home entertainment systems, the Sharp BD-HP50U has proven to be a reliable and stylish addition to any living room setup. Overall, it combines advanced technology with practical features to offer an enjoyable and efficient viewing experience.
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