Sharp BD-HP24U(A) On-screen Error Messages, Troubleshooting Other, To Reset this Player

Page 53

Troubleshooting

Other

Problem

 

Possible causes and solutions

 

 

 

The TV operates incorrectly.

Some TVs with wireless remote control capability may operate incorrectly when

 

 

using the remote control of this Player. Use such TVs away from this Player.

 

 

 

The Player heats up during use.

When using this Player, the console cabinet may heat up depending on the usage

 

 

environment. This is not a malfunction.

 

 

 

ON/STANDBY indicator will remain

When the AC cord is removed from the outlet, the ON/STANDBY indicator will

lit.

 

remain lit for a short period. This is normal and is not a malfunction.

 

 

 

To Reset this Player

• If this Player receives strong interference from a source such as excessive static electricity,

 

strong external noise, malfunction of power supply, or voltage caused by lightning during use

 

or a wrong operation is sent to the Player, errors like the Player not accepting an operation

 

may occur.

 

POWER

Press and hold POWER on the Player until “

” appears on the front panel display

when the Player does not operate properly even after the power has been turned off. Then, after the ON/STANDBY indicator is lit, turn on the power.

When a reset is performed while the power is on, the Player will turn off. Turn the power on again. At this point, it may take a few moments for the system processing to finish before the Player is ready for use. During the system processing, the BD/DVD/CD mode indicator on the front panel display of the Player will blink. Once the system processing has finished, the indicator will finish blinking and then light up normally. You can operate the Player when the BD/DVD/CD mode indicator is lit.

Since all settings including the language setting stored in memory are also reset when a reset has been performed, they must be set again.

When the problem persists even after performing a reset, unplug the AC cord and plug it in again. If this does not solve the problem, contact the nearest service center approved by SHARP.

On-screen Error Messages

The following messages appear on the TV screen in case of an error during operation.

 

 

Error message

 

Possible Error

 

Suggested Solution

 

 

 

 

 

 

 

 

 

Cannot play.

The disc cannot be played back with

Check the disc, and load it correctly.

 

 

 

 

this Player.

 

 

 

 

 

 

 

 

 

 

 

Incompatible disc.

If you load a disc which cannot be

 

 

 

 

 

 

played with this Player (i.e. a scratched

 

 

 

 

 

 

disc), or if you load a disc upside down,

 

 

 

 

 

 

this message will appear, and the disc

 

 

 

 

 

 

tray will automatically pop out.

 

 

 

 

 

 

 

 

 

 

 

 

Occurs if the loaded disc cannot be

Remove the disc.

 

 

 

 

played because it is a non-standard disc

 

 

 

 

 

 

or scratched, etc.

 

 

 

 

 

 

 

 

 

 

 

USB memory management.

 

formatted with FAT 32/16.

 

PC.

 

Appendix

Cannot operate.

• Occurs if an operation is incorrect.

 

 

 

This USB memory is not formatted

Occurs if there is a formatting error.

Format the USB memory again.

 

 

properly. Please format the memory in

Occurs if the USB memory is not

Format the USB memory with your

 

 

 

 

 

 

 

The Connected USB Memory cannot

• Occurs if USB memory not compliant

• Connect USB 2.0 High Speed

 

 

be used. It should be compliant with

 

with USB 2.0 High Speed (480Mbit/s) is

 

(480Mbit/s) compliant USB memory.

 

 

USB 2.0

 

used (i.e. USB 1.0/USB 1.1).

 

 

 

 

51

Image 53
Contents BD-HP24UA Page English Contents What would you like to do with this Player? Dear Sharp Customer Additional Safety InformationIntroduction Precautions when cleaning this productBlu-ray Disc About Media TypesTypes of Discs that Can Be Used with This Player Discs that Cannot Be Used with This PlayerAbout the MP3 file format About Media TypesAbout the Jpeg file format About Disc Contents Important Information Disc PrecautionsCopyright Energy Star Program InformationAdjust settings to suit your preference Playing back video/picture/music contentGetting Started UnpackingMain Unit Rear Major ComponentsMain Unit Front Keylock function Remote Control UnitMajor Components Video terminals/jacks on this Player Introduction to ConnectionsAnalog audio connection Broadband Internet connectionVideo Connections Connecting to the Hdmi TerminalThis Player Equipment with an Hdmi terminalVideo equipment with component jacks Connecting to the Component JacksVideo Connections You can enjoy the images through the video jack Connecting to the Video JackVideo equipment with a video jack To Optical Input terminal Connecting to the Digital Audio Terminal or Audio JacksAudio Connections Broadband Internet Connection Connecting to the Ethernet terminalExample of a Broadband Internet Connection To LAN terminalApproximate operating range of remote control Loading the Batteries in the Remote ControlConnecting the Power Cord Before Starting PlaybackIndicators on the Player Turning the Power On Entering standbyTurning the power on Before Starting PlaybackPress Setup to display the Menu screen Language SettingPress a/b to select Settings, then press d or Changing the on-screen display languageControlling the Blu-ray disc player using Aquos Link Using Aquos LinkMajor functions of each button icon Control PanelControl Panel Control panel appears on the TV screenLoading a Disc Video/Picture/Music PlaybackBD/DVD Video Playback Displaying the disc informationUsing the pop-up menu Using the disc menuBD/DVD Menus Start playback by selecting a title from the top menuVirtual Package Enjoying Bonusview or BD-LIVETo remove the secondary video, press PinP again PrimarySecondary Audio/video audio/videoBdav format Playback DVD-R/-RW VR format / BD-RE/-RPlayback by selecting a title Sorting the titlesAudio CD Playback Operation procedure for the Functions menuPlayback from the beginning Playback by selecting a trackPlaying back Audio data MP3 files Audio Data MP3 File PlaybackTo play another file during Playback To skip the file during PlaybackDisplaying Still Images Jpeg files Setting slide show speed/repeat playbackDisplaying Still Images Jpeg files Playing back Slide ShowButtons which can be used C/d / Enter / d Play / Fpause Settings for watching Netflix content on your TVIf you don’t have a Netflix account If you have a Netflix accountPlaying back content in the Instant Queue on your TV Adding content to the Instant QueueFast Forward/Reverse To stop the playback or go to , press a or HstopPlayback Functions When playing back a DVDFast Forward/Reverse Search Pause/Frame Advance PlaybackPartial Repeat Playback Repeat Playback of a Specified Part Repeat Playback of a Title or Chapter Repeat PlaybackPlayback Functions Press EnterSwitching the Angle Switching SubtitlesDisplaying the Audio Information Displaying the Angle MarkFunction Control Settings During PlaybackFunction control operation procedure Functions which can be set Settings During PlaybackEnter your 4-digit password Basic Operation for Playback SettingWhen setting the password for the first time Press Setup or Exit to exitTV Aspect Ratio Audio Video SettingsVideo Out Select Component Video OutSmart Settings On Screen Language Playback SettingVersion SystemSelect Next, then press Enter Communication SetupEnter your DNS address. Enter your DNS address Press a/b to select Complete, then pressRepeat to 5 to finish inputting all the required characters Inputting characters manuallyInput character list USB Memory Management Before using the USB memory deviceManual Update from Network Software Update SettingsEnter the 4-digit number using Manual Update from USB memory deviceIf you have not yet set the password, go to step Press Enter to start checking data in the USB memory deviceWait several minutes and do not unplug the AC cord Blu-ray discs may include three audio streams Digital Audio Output Selection FormatsPower TroubleshootingBasic Operation PlaybackNetwork Troubleshooting PictureSound Troubleshooting Other On-screen Error MessagesTo Reset this Player Error message Possible Error Suggested SolutionInput/Output SpecificationsGeneral Glossary MP3 pages 6, 7 Glossary DVD video pages 6 Linear PCM SoundDVD+/-R pages 6 DVD+/-RW pages 6Region code Glossary Progressive formatResume playback Skip pages 29Network Service Disclaimer Software License Notice About Software LicenseInformation on the Software License for This Product Valid for warranty service in the U.S. and Puerto Rico only Sharp Electronics Corporation