Sharp BD-HP21U operation manual Troubleshooting, Appendix

Page 43

Appendix

Troubleshooting

The following problems do not always suggest a defect or malfunction of this Player.

Refer to the problems and lists of possible solutions below before calling for service.

The Player power cannot be turned on.

 

Screen freezes and operation buttons do not

• Is the power cord firmly plugged into the AC outlet?

work.

• When the power cord is plugged into an AC outlet, press

• Press HSTOP, then restart playback.

and hold POWER on the Player until “

”

• Turn off the power and turn on the power again.

appears on the front panel display. Then, after the

• If the power is not turned off, perform a reset. (Page 42)

STANDBY indicator is lit, turn on the power. (Page 42)

• Is the disc damaged or dirty? Check the condition of the

• Press POWER after the STANDBY indicator turns on.

disc. See page 10 for details about disc cleaning.

The disc is automatically ejected after closing the disc tray.

•Make sure that the disc is loaded properly (aligned in disc tray and label-side up).

•Take out the disc and clean it.

•Make sure that region code on the disc matches that of this Player.

•Make sure that the disc is playable.

No picture.

•Make sure that the cables are connected correctly.

•Make sure that the connected TV or the AV receiver is set to the correct input.

•Take out the disc and clean it.

•Make sure that region code on the disc matches that of this Player.

•There is no picture from the HDMI output.

−Are the settings performed correctly? Please check the settings.

•There is no picture from the component video output.

−Are the settings performed correctly? Please check the settings.

The Player cannot play a disc.

•Take out the disc and clean it.

•Make sure that the disc is loaded properly (aligned in disc tray and label-side up).

•Make sure that region code on the disc matches that of this Player.

•Allow any condensation in or near the Player to dry.

•Check that the disc is recorded in the compatible TV system (PAL or NTSC).

•The Player cannot play back video which was not recorded normally.

•Proper playback may be impossible due to the state of the disc recording, a scratched, warped or dirty disc, the state of the pick-up, or compatibility issues between this Player and the disc being used.

•When the recorded time of a disc is unusually short, playback may not be possible.

•BD-RE/R discs recorded in a format other than BDMV cannot be played back.

The settings have been erased.

•If the Player is unplugged (or there is a power failure) for more than about 1 hour while its power is on, the settings will be lost. Make sure that you turn off the Player before unplugging the power cord.

•When there is a power interruption or the power cord is unplugged from the power outlet with the power on, all settings return to the factory preset values.

The Player power is turned off.

•Is “AUTO POWER OFF” set to “YES”? When “AUTO POWER OFF” is set to “YES”, the power will be automatically turned off after 10 continuous minutes of inactivity (no playback).

Audio is not output, or images are not played back properly.

•The audio may not be output or the images may not be played back properly for some discs in which copyright- protected contents are recorded.

The remote control does not work.

•Set the remote control and the Player to the same remote control code. (Page 21)

•Use the remote control within its operating range.

•Replace the batteries.

No sound, or sound is distorted.

•If the volume of the TV or amplifier is set to minimum, turn the volume up.

•There is no sound during still mode, slow motion playback, fast forward and fast reverse.

•DVD audio recorded in DTS is only output from the DIGITAL AUDIO OUT terminal. Connect a DTS compatible digital amplifier or decoder to the DIGITAL AUDIO OUT OPTICAL terminal on this Player.

•Check that the audio cable is connected correctly.

•Check that the cable plugs are clean.

•Take out the disc and clean it.

•Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or non-standard audio is recorded for the audio content of the disc.

The playback screen will be disturbed if DVD video is recorded to a VCR, or played back through a VCR.

•This Player complies with analog copy protection. Some discs contain a copy prohibiting signal. If you try to play back such discs through a VCR, or record to a VCR and play back the signal, the copy protection will prevent normal playback.

The TV operates incorrectly.

•Some TVs with wireless remote control capability may operate incorrectly when using the remote control of this Player. Use such TVs away from this Player.

There is just audio with no video.

•Is the connection cable for video output connected properly?

Widescreen video appears vertically stretched, or black bands appear at the top and bottom of the screen.

•Is “TV ASPECT RATIO” set to match the connected TV? (Page 35)

•If you are using a widescreen TV, is the “TV ASPECT RATIO” set to “WIDE”? (Page 35)

Square noise (mosaic) appears on the screen.

•Blocks in images may be visible in scenes with rapid movement due to the characteristics of digital image compression technology.

Video stops.

•Has the Player been subjected to shock or impact? Are you using it in an unstable location? The Player will stop if it senses shock or vibration.

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Contents BD-HP21U Page Introduction Contents NIntroduction pp What to do firstOConnection pp Dear Sharp Customer Additional Safety InformationIntroduction Important Safety InstructionsImportant Safety Instructions Discs that Cannot Be Used with This Player About DiscsBlu-ray Disc Types of Discs that Can Be Used with This PlayerAbout the Jpeg file format About DiscsAbout Disc Contents Important Information Disc PrecautionsCopyright Selecting equipment to connect Adjust settingsGetting Started UnpackingMain Unit Front Major ComponentsMain Unit Rear Major Components Remote Control UnitIntroduction Keylock function 2CH Audio output jacks Introduction to ConnectionsVideo terminals/jacks on this Player Analog audio connectionVideo Connections Connecting to the Hdmi TerminalSwitching the video output between Hdmi and Component video After connectingTo component video input jacks Connecting to the Component JacksVideo Connections To Component Video OUT jacksToinputvideojack Connecting to the Video JackYou can enjoy the images through the video jack To Video jackTo Optical Terminal Connecting to the Digital Audio TerminalAudio Connections Load a disc and start playback. PagesOutput jacks To audio input Jacks Connecting the Audio JacksAudio Connections To 2CH AudioBefore Starting Playback Loading the Batteries in the Remote ControlConnecting the Power Cord Approximate operating range of remote controlBefore Starting Playback Setting the Remote Control CodeOperating a Sharp TV Using the Remote Control If remote control does not workIndicators on the Player Turning the Power OnLanguage Setting Turning the power onTurning Off the LCD Backlight and Indications Using Aquos LinkBD/DVD Menus BD/DVD/CD PlaybackLoading a Disc BD/DVD Video PlaybackVirtual Package Using the disc menuUsing the pop-up menu BD/DVD/CD PlaybackPlayback from the beginning DVD-R/-RW PlaybackPlayback by selecting a title Playback by selecting a Play List Audio CD PlaybackSorting the titles Slow Playback Playback FunctionsFast Forward/Reverse Search Pause/Frame Advance PlaybackPartial Repeat Playback Repeat Playback of a Specified Part Switching AudioSwitching Subtitles Playback FunctionsDisplaying the Angle Mark Switching the AnglePress Function during playback Playing back still images in a selected folder Setting slide show speed/ repeat playbackJpeg File Playback Playing back still images in sequenceFunction control operation procedure Settings During PlaybackFunction Control Functions which can be set Settings During PlaybackSelect a menu item When setting the password for the first timeCommon operations Display the Menu Select the next item ScreenThis sets the audio output connected to Surround equipment SettingsWhen selecting Normal You can set the audio output mode for each output terminalItem Subtitle Item For DVD-videoItem For BD-ROM Item Country CodeOn indicator Country Code ListLanguage Code List PresetsStart the process Press a/b to select USB Memory MANAGEMENT, then press EnterPress a/b, select Erase or FORMAT, then press Enter Press c/d, select YES, and pressPress Enter to start checking data in the USB memory device Press a/b to select Software UPDATE, then EnterEnter the 4-digit number using If you already set the password, go to stepPress Enter to start updating Appendix TroubleshootingTroubleshooting On-screen Error MessagesMessages Relating to BD and DVD Glossary Glossary Playback SpecificationsHdmi 19-pin standard connector 1080p 24Hz output GeneralWhere to Obtain Service Valid for warranty service in the U.S. and Puerto Rico onlyWarranty Period for this Product Additional Items Excluded from Warranty Coverage if anyMemo Page Sharp Electronics Corporation

BD-HP21U specifications

The Sharp BD-HP21U is a versatile Blu-ray player that brings a plethora of high-definition features to home entertainment. As a part of Sharp's acclaimed lineup, this model showcases advanced technology that enhances the viewing experience. One of the standout features of the BD-HP21U is its ability to play Blu-ray discs, DVDs, and CDs, making it a multifunctional device suitable for various media formats.

This player supports high-definition 1080p video output, delivering stunning picture quality with vibrant colors and sharp details. The inclusion of HDMI output allows for a seamless connection to modern TVs and projectors, ensuring that users can enjoy their favorite content in the best possible resolution. Additionally, the BD-HP21U supports various video formats, including AVCHD and MKV, providing flexibility to users who may have digital files stored on their devices.

Another notable technology incorporated into the BD-HP21U is the advanced Picture-in-Picture (PiP) feature, which allows viewers to enjoy additional content while watching a primary video. This is particularly useful for those who enjoy commentary tracks, behind-the-scenes footage, or even alternate camera angles during sporting events.

Furthermore, the BD-HP21U is equipped with built-in Dolby TrueHD and DTS-HD audio decoding, providing a rich and immersive audio experience that complements the stunning visuals. Whether users are watching movies or listening to music, the sound quality is designed to match the high-definition video.

Connectivity is also a highlight of this Blu-ray player. The BD-HP21U features Ethernet connectivity, facilitating easy access to streaming services. Users can enjoy popular apps and online content, thereby extending the functionality of the player beyond traditional disc playback.

The design of the BD-HP21U is sleek and modern, allowing it to fit easily into any home entertainment setup. Its user-friendly interface simplifies navigation, making it easy to access settings and content.

In conclusion, the Sharp BD-HP21U Blu-ray player combines high-definition playback capabilities with versatile features and technologies. With support for multiple formats, superior audio and video quality, and convenient connectivity options, it stands as an excellent choice for anyone looking to enhance their home viewing experience.
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