Sharp BD-HP21U On-screen Error Messages, Troubleshooting, Messages Relating to BD and DVD

Page 44

Troubleshooting

Left and right channels of audio are reversed, or sound comes out of only one side.

•Are left and right audio cables connected to the opposite terminal, or is one side disconnected?

Disc does not play back automatically.

•Have you set a disc that has an automatic playback function?

The Player heats up during use.

•When using this Player, the console cabinet may heat up depending on the usage environment. This is not a malfunction.

The Player makes a snapping sound when starting playback or loading a disc.

•The player may sometimes make a snapping sound when starting playback if it has not been operated in a while. These sounds are not malfunctions of the player but are normal operating conditions.

Cannot operate the Player.

•Are you operating the Player within the specified operating temperature range? (Page 45)

NOTE

Reset

•If this Player receives strong interference from a source such as excessive static electricity, strong external noise, malfunction of power supply, or voltage caused by lightning during use or a wrong operation is sent to the Player, errors like the Player not accepting an operation may occur. Press and hold POWER on the

Player until “” appears on the front panel display when the Player does not operate properly even after the power has been turned off. Then, after the STANDBY indicator is lit, turn on the power.

•When a reset is performed while the power is on, the Player will turn off. Turn the power on again. At this point, it may take a few moments for the system processing to finish before the Player is ready for use. During the system processing, the BD/DVD/CD mode indicator on the front panel display of the Player will blink. Once the system processing has finished, the indicators will finish blinking and then light up normally. You can operate the Player when the BD/DVD/CD mode indicator is lit.

•Since all settings including the language setting stored in memory are also reset when a reset has been performed, they must be set again.

•When the problem persists even after performing a reset, unplug the AC cord and plug it in again. If this does not solve the problem, contact the nearest service center approved by SHARP.

STANDBY indicator will remain lit.

•When the AC cord is removed from the outlet, the STANDBY indicator will remain lit for a short period. This is normal and is not a malfunction.

On-screen Error Messages

Messages Relating to BD and DVD

•The following messages appear on the TV screen in case the disc you tried to playback is not appropriate or the operation is not correct.

Error message

 

Possible Error

 

Suggested Solution

 

 

 

 

 

CANNOT PLAY.

•

The disc cannot be played back with this Player.

•

Check the disc, and load it correctly.

 

 

 

 

 

INCOMPATIBLE DISC.

•

If you load a disc which cannot be played with

 

 

 

 

this Player (i.e. a scratched disc), or if you load a

 

 

 

 

disc upside down, this message will appear, and

 

 

 

 

the disc tray will automatically pop out.

 

 

 

 

 

 

 

 

•

Occurs if the loaded disc cannot be played

•

Remove the disc.

 

 

because it is a non-standard disc or scratched,

 

 

 

 

etc.

 

 

 

 

 

 

CANNOT OPERATE.

• Occurs if an operation is incorrect.

 

—

 

 

 

 

 

THIS USB MEMORY IS NOT

•

Occurs if there is a formatting error.

•

Format the USB memory again.

FORMATTED PROPERLY. PLEASE

 

 

 

 

FORMAT THE MEMORY IN USB

 

 

 

 

MEMORY MANAGEMENT.

 

 

 

 

 

 

 

THE CONNECTED USB MEMORY

• Occurs if USB memory not compliant with USB

• Connect USB 2.0-compliant USB memory.

CANNOT BE USED. IT SHOULD BE

 

2.0 is used (i.e. USB 1.0/USB 1.1).

 

 

COMPLIANT WITH USB2.0.

 

 

 

 

 

 

 

 

 

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Contents BD-HP21U Page Introduction Contents OConnection pp What to do firstNIntroduction pp Additional Safety Information Dear Sharp CustomerImportant Safety Instructions IntroductionImportant Safety Instructions About Discs Blu-ray DiscTypes of Discs that Can Be Used with This Player Discs that Cannot Be Used with This PlayerAbout Discs About the Jpeg file formatAbout Disc Contents Copyright Disc PrecautionsImportant Information Adjust settings Getting StartedUnpacking Selecting equipment to connectMain Unit Rear Major ComponentsMain Unit Front Introduction Keylock function Remote Control UnitMajor Components Introduction to Connections Video terminals/jacks on this PlayerAnalog audio connection 2CH Audio output jacksConnecting to the Hdmi Terminal Switching the video output between Hdmi and Component videoAfter connecting Video ConnectionsConnecting to the Component Jacks Video ConnectionsTo Component Video OUT jacks To component video input jacksConnecting to the Video Jack You can enjoy the images through the video jackTo Video jack ToinputvideojackConnecting to the Digital Audio Terminal Audio ConnectionsLoad a disc and start playback. Pages To Optical TerminalConnecting the Audio Jacks Audio ConnectionsTo 2CH Audio Output jacks To audio input JacksLoading the Batteries in the Remote Control Connecting the Power CordApproximate operating range of remote control Before Starting PlaybackSetting the Remote Control Code Operating a Sharp TV Using the Remote ControlIf remote control does not work Before Starting PlaybackTurning the Power On Language SettingTurning the power on Indicators on the PlayerUsing Aquos Link Turning Off the LCD Backlight and IndicationsBD/DVD/CD Playback Loading a DiscBD/DVD Video Playback BD/DVD MenusUsing the disc menu Using the pop-up menuBD/DVD/CD Playback Virtual PackagePlayback by selecting a title DVD-R/-RW PlaybackPlayback from the beginning Sorting the titles Audio CD PlaybackPlayback by selecting a Play List Playback Functions Fast Forward/Reverse SearchPause/Frame Advance Playback Slow PlaybackSwitching Audio Switching SubtitlesPlayback Functions Partial Repeat Playback Repeat Playback of a Specified PartPress Function during playback Switching the AngleDisplaying the Angle Mark Setting slide show speed/ repeat playback Jpeg File PlaybackPlaying back still images in sequence Playing back still images in a selected folderFunction Control Settings During PlaybackFunction control operation procedure Settings During Playback Functions which can be setWhen setting the password for the first time Common operationsDisplay the Menu Select the next item Screen Select a menu itemSettings When selecting NormalYou can set the audio output mode for each output terminal This sets the audio output connected to Surround equipmentItem For DVD-video Item For BD-ROMItem Country Code Item SubtitleCountry Code List Language Code ListPresets On indicatorPress a/b to select USB Memory MANAGEMENT, then press Enter Press a/b, select Erase or FORMAT, then press EnterPress c/d, select YES, and press Start the processPress a/b to select Software UPDATE, then Enter Enter the 4-digit number usingIf you already set the password, go to step Press Enter to start checking data in the USB memory devicePress Enter to start updating Troubleshooting AppendixMessages Relating to BD and DVD On-screen Error MessagesTroubleshooting Glossary Glossary Specifications Hdmi 19-pin standard connector 1080p 24Hz outputGeneral PlaybackValid for warranty service in the U.S. and Puerto Rico only Warranty Period for this ProductAdditional Items Excluded from Warranty Coverage if any Where to Obtain ServiceMemo Page Sharp Electronics Corporation

BD-HP21U specifications

The Sharp BD-HP21U is a versatile Blu-ray player that brings a plethora of high-definition features to home entertainment. As a part of Sharp's acclaimed lineup, this model showcases advanced technology that enhances the viewing experience. One of the standout features of the BD-HP21U is its ability to play Blu-ray discs, DVDs, and CDs, making it a multifunctional device suitable for various media formats.

This player supports high-definition 1080p video output, delivering stunning picture quality with vibrant colors and sharp details. The inclusion of HDMI output allows for a seamless connection to modern TVs and projectors, ensuring that users can enjoy their favorite content in the best possible resolution. Additionally, the BD-HP21U supports various video formats, including AVCHD and MKV, providing flexibility to users who may have digital files stored on their devices.

Another notable technology incorporated into the BD-HP21U is the advanced Picture-in-Picture (PiP) feature, which allows viewers to enjoy additional content while watching a primary video. This is particularly useful for those who enjoy commentary tracks, behind-the-scenes footage, or even alternate camera angles during sporting events.

Furthermore, the BD-HP21U is equipped with built-in Dolby TrueHD and DTS-HD audio decoding, providing a rich and immersive audio experience that complements the stunning visuals. Whether users are watching movies or listening to music, the sound quality is designed to match the high-definition video.

Connectivity is also a highlight of this Blu-ray player. The BD-HP21U features Ethernet connectivity, facilitating easy access to streaming services. Users can enjoy popular apps and online content, thereby extending the functionality of the player beyond traditional disc playback.

The design of the BD-HP21U is sleek and modern, allowing it to fit easily into any home entertainment setup. Its user-friendly interface simplifies navigation, making it easy to access settings and content.

In conclusion, the Sharp BD-HP21U Blu-ray player combines high-definition playback capabilities with versatile features and technologies. With support for multiple formats, superior audio and video quality, and convenient connectivity options, it stands as an excellent choice for anyone looking to enhance their home viewing experience.
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