Toshiba BDX2300KC, BDX3300KC manual Troubleshooting & Maintenance

42	Troubleshooting & Maintenance
Troubleshooting & Maintenance
Problem:		Solution:
No power		Check if the AC cord is properly connected.
		Unplug the AC cord once, and wait for approximately 5-10 seconds and
		then plug it in again.
No sound or picture		Check if the connected TV is turned on.
		Check if the connections are made securely and correctly.
		Check whether the connected TV or other device supports HDCP. (This
		unit will not output a video signal unless the other device supports
		HDCP.)
		Check whether the output format of this unit (HDMI® FORMAT) matches
		the supported input format of other connected device.
Distorted picture		Sometimes a small amount of picture distortion may appear. This is not
		a malfunction.
		Connect this unit directly to the TV.
Completely distorted picture or black		Make sure the disc is compatible with this unit.
/white picture with Blu-ray
Disc™/DVD
No sound or distorted sound		Adjust the volume.
		Check if speakers are connected correctly.
		Check the HDMI® connections.
		Check the settings in the Audio menu.
Picture freezes momentarily during		Check the disc for fingerprints/scratches and clean with a soft cloth
playback		wiping from center to edge.
		Clean the disc.
Disc cannot be played back		Clean the disc.
		Ensure the disc label is facing up.
		Check if the disc is defective by trying another disc.
		Cancel the ratings control or change the control level.
		Insert a correct disc that can be played back on this unit.
No return to start-up screen when		Reset this unit by turning it off, then on again.
disc is removed

The unit does not respond to the remote control

Aim the remote control directly at infrared sensor window on the front panel.

Reduce the distance to infrared sensor window. Replace the batteries in the remote control.

Re-insert the batteries with their polarities (+ / - signs) as indicated.

Buttons do not work or the unit stops	To completely reset the unit, unplug the AC cord from the AC outlet for
responding	approximately 5-10 seconds.
The unit does not respond to some	Operations may not be permitted by the disc.
operating commands during	Refer to the instructions of the disc.
playback

The unit cannot read Blu-ray Disc™/DVD/CD

Dew condensation may form inside the unit. Do not use this unit for at least a few hours until its inside gets dry.

Wipe the dirt off the disc or replace the disc.