Toshiba BDK21KU, BDX2150KU owner manual Troubleshooting & Maintenance

Troubleshooting & Maintenance

Troubleshooting

If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following checklist.

Problem	Solution
No power	- Check if the AC cord is properly connected.
	- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in
	again.
No sound or picture	- Check if the connected TV is turned on.
	- Check if the connections are made securely and correctly.
	- Check whether the connected TV or other device supports HDCP. (This unit
	will not output a video signal unless the other device supports HDCP.)
	- Check whether the output format of this unit (HDMI FORMAT) matches the
	supported input format of other connected device.
Distorted picture	- Sometimes a small amount of picture distortion may appear. This is not a
	malfunction.
	- Connect this unit directly to the TV.
Completely distorted picture or	- Make sure the disc is compatible with this unit.
black / white picture with Blu-
ray Disc™ / DVD
No sound or distorted sound	- Adjust the volume.
	- Check if speakers are connected correctly.
	- Check the HDMI connections.
	- Check the settings in “Audio” menu.
Picture freezes momentarily	- Check the disc for fingerprints / scratches and clean with a soft cloth wiping
during playback	from center to edge.
	- Clean the disc.
Disc cannot be played back	- Clean the disc.
	- Ensure the disc label is facing up.
	- Check if the disc is defective by trying another disc.
	- Cancel the ratings control or change the control level.
	- Insert a correct disc that can be played back on this unit.
No return to start-up screen	- Reset this unit by turning it off, then on again.
when disc is removed
The unit does not respond to	- Aim the remote control directly at infrared sensor window on the front panel.
the remote control	- Reduce the distance to infrared sensor window.
	- Replace the batteries in the remote control.
	- Re-insert the batteries with their polarities (+ / - signs) as indicated.
Buttons do not work or the unit	- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
stops responding	seconds.
The unit does not respond to	- Operations may not be permitted by the disc.
some operating commands	Refer to the instructions of the disc.
during playback

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