Toshiba BDX3000KU owner manual Troubleshooting & Maintenance

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Troubleshooting & Maintenance

Troubleshooting

If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following checklist.

Problem	Solution
No power	- Check if the AC cord is properly connected.
	- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
No sound or picture	- Check if the connected TV is turned on.
	- Check if the connections are made securely and correctly.
	- Check whether the connected TV or other device supports HDCP. (This unit will
	not output a video signal unless the other device supports HDCP.)
	- Check whether the output format of this unit (HDMI FORMAT) matches the
	supported input format of other connected device.
Distorted picture	- Sometimes a small amount of picture distortion may appear. This is not a
	malfunction.
	- Connect this unit directly to the TV. If the composite audio / video cables are
	connected to a VCR, pictures may be distorted due to the copyright protection
	system.
Completely distorted picture or black	- Make sure the disc is compatible with this unit.
/ white picture with BD / DVD
No sound or distorted sound	- Adjust the volume.
	- Check if speakers are connected correctly.
	- Check the HDMI connections.
	- Check the settings in “Audio” menu.
Picture freezes momentarily during	- Check the disc for fi ngerprints / scratches and clean with a soft cloth wiping from
playback	center to edge.
	- Clean the disc.
Disc cannot be played back	- Clean the disc.
	- Ensure the disc label is facing up.
	- Check if the disc is defective by trying another disc.
	- Cancel the ratings control or change the control level.
	- Insert a correct disc that can be played back on this unit.
SD Memory Card cannot be read	- The format of the card does not match that accepted by this unit or the card is not
	compatible.

No return to start-up screen when disc is removed

- Reset this unit by turning it off, then on again.

The unit does not respond to the remote control

-Aim the remote control directly at infrared sensor window on the front panel.

-Reduce the distance to infrared sensor window.

-Replace the batteries in the remote control.

-Re-insert the batteries with their polarities (+ / - signs) as indicated.

Buttons do not work or the unit stops	- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
responding	seconds.
The unit does not respond to some	- Operations may not be permitted by the disc.
operating commands during playback	Refer to the instructions of the disc.
The unit cannot read BD / DVD/ CD	- Dew condensation may form inside the unit. Do not use this unit for at least a few
	hours until its inside gets dry.
	- Wipe the dirt off the disc or replace the disc.
Angle does not switch	- The angle cannot be switched for BD / DVD which do not contain multiple angles.
	In some cases multiple angles are only recorded for specifi c scenes.
Playback does not start when the title	- Check the settings in “Parental” menu.
is selected

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