Harman-Kardon BDP 1 owner manual Troubleshooting Guide

TROUBLESHOOTING GUIDE

SYMPTOM	CAUSE	SOLUTION
Unit does not turn on	• No AC power	• Make certain AC power cord is plugged into a live outlet.
		• Check to see whether outlet is switch-controlled.
		• Make sure Master Power Switch on rear panel is turned on.
Unit does not respond to	• Weak batteries in remote	• Change remote batteries and insert with correct polarity.
remote commands	• Remote sensor is obscured	• Make certain front-panel sensor is in line of sight of remote
		or connect an optional remote sensor.
No picture	• Intermittent connections	• Check all video connections.
	• Wrong input	• Check input selection of TV or receiver.
	• Video display is not capable of handling	• Press the Video Mode Button repeatedly to change the video
	selected video output resolution	output resolution.
	• HDMI Output is connected to a video	• The HDMI Output may not be used with video displays that
	display that is not HDCP-compliant	are not HDCP-compliant. Unplug the cable and select
		another audio and video connection.
	• HDMI communications need	• Turn off all HDMI devices (BDP 1, receiver, TV). Turn on
	to be reset	devices in this order: TV, then receiver, then BDP 1.
Disc does not play	• Disc is loaded improperly	• Load disc label-side up; align the disc with the guides and
		place it in its proper position.
	• Incorrect disc type	• Check to see that the disc is CD, CD-R, CD-RW, MP3,
		WMA, JPEG, DVD-R/RW, DVD+R/RW (standard-conforming),
		BD-Video or DVD-Video; other types will not play.
	• Invalid Region Code	• Use Region A, Region 1 or Open Region disc only.
	• Rating is above parental control setting	• Enter password to override or change rating settings.
No sound	• Intermittent connections	• Check all audio connections.
	• Incorrect digital audio output selection	• Check digital audio settings on BDP 1 and on receiver.
	• Video disc is in fast or slow mode	• There is no audio playback on BD or DVD discs during fast
		or slow modes.
	• Surround receiver is not compatible	• Change PCM Downsampling setting in Audio Setup menu
	with 96kHz PCM audio	to “Off”.
Picture is distorted or jumps	• MPEG-2 decoding	• It is a normal artifact of DVD playback for pictures to jump
during fast forward or reverse play		or show some distortion during rapid play.
	• DTS decoding	• Due to the format of DTS recordings, fast-play may overshoot
		or undershoot desired place.
Some remote buttons do not operate;	• Function is not permitted at this time	• With most discs, some functions are not permitted at certain
Prohibit icon Ø appears		times or at all.
The OSD menu is in a foreign	• Incorrect OSD language	• Change the language selected in the Setup menu.
language
Picture is displayed in the	• Incorrect match of aspect-ratio	• Change aspect-ratio setting in the Setup menu.
wrong aspect ratio	settings to disc or TV
Disc will not copy to VCR	• Copy protection	• Many video discs are encoded with copy protection to
		prevent copying.

Password not accepted	• Incorrect password is being used or
	password has been forgotten

•As a last resort, select Reset Settings in the System Setup menu, then set a new password using the Parental Control setting. All other system settings will need to be reentered.

Screen saver not activated	• Screen saver will not activate when	• Clear Setup menus to avoid burn-in on plasma and CRT displays.
	Setup menus are displayed
Cannot program playlist	• A video disc or audio CD is loaded	• Playlists may only be programmed from content stored
		on data CDs or a USB drive.

Unable to select desired media source

•Wrong type of USB drive was inserted in USB port

•Only USB drives that do not function as stand-alone MP3 players are compatible. Hard-disc drives that are formatted using the FAT32 file system are compatible, but NTFS formatted drives are not.

Additional information on troubleshooting possible problems with operating or installing your BDP 1 may be found in the list of “Frequently Asked Questions,” which is located in the Product Support section on www.harmankardon.com. You may also find the latest version of this owner’s manual in the Product Support section.

26