Sony STR-DE310 manual Troubleshooting

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Additional Information

Troubleshooting

If you experience any of the following difficulties while using the receiver, use this troubleshooting guide to help you remedy the problem. Should any problem persist, consult your nearest Sony dealer.

There’s no sound or only a very low-level sound is heard.

/Check that the speakers and components are connected securely.

/Make sure you select the correct component on the receiver.

/Make sure you set the SPEAKERS selector correctly.

/Press MUTING on the remote if the MUTING indicator turns on.

/The protective device on the receiver has been activated because of a short circuit. (“PROTECT” flashes.) Turn off the receiver, eliminate the short-circuit problem and turn on the power again.

The left and right sounds are unbalanced or reversed.

/Check that the speakers and components are connected correctly and securely.

/Adjust the BALANCE control.

Severe hum or noise is heard.

/Check that the speakers and components are connected securely.

/Check that the connecting cords are away from a transformer or motor, and at least 10 feet (3 meters) away from a TV set or fluorescent light.

/Place your TV away from the audio components.

/Make sure you connect a ground wire to the antenna ground terminal.

/The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol.

Radio stations cannot be tuned in.

/Check that the antennas are connected securely. Adjust the antennas and connect an outdoor antenna if necessary.

/The signal strength of the stations is too weak (when you tune in with automatic tuning). Use direct tuning.

/Make sure you set the tuning interval correctly (when you tune in AM stations with automatic tuning) (see pages 9 and 13).

/No stations have been preset or the preset stations have been cleared (when you tune in with scanning preset stations). Preset the stations (see page 10).

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No picture or an unclear picture is seen on the TV screen.

/Place your TV away from the audio components.

Recording cannot be made.

/Check that the components are connected correctly.

The remote does not function.

/Point the remote at the remote sensor g on the receiver.

/Remove the obstacles in the path of the remote and the receiver.

/Replace both batteries in the remote with new ones if they are weak.

/Make sure you select the correct function on the remote.

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Contents FM Stereo FM-AM Receiver Precautions Table of Contents When to replace batteries UnpackingHookup Overview Inserting batteries into the remoteConnecting a ground wire Antenna HookupsAudio/Video Component Hookups OverviewSpeaker System Hookups Connecting the AC power cord AC HookupsBefore You Use Your Receiver Selecting the speaker systemWhen you listen with headphones Selecting a ComponentDo this To listen to or watch PressReceiving broadcasts by scanning stations automatic tuning Receiving BroadcastsPresetting Radio Stations Tuning preset stations preset tuningTo change a preset station You can tune by scanning the preset stationsRecording Recording on an audio tape, MiniDisc or video tapeTroubleshooting Specifications J, K, L, M, N, O W, X, Y, ZRemote Button Descriptions Operates Function ButtonScanning Preset Stations StationsScanning Radio Example Playing a CD