Philips DVP5100/04 user manual Troubleshooting

		Troubleshooting
Problem	Solution
Disc can’t be played	–	The DVD+R/CD-R must be finalised.
	–	Ensure the disc label is facing up.
	–	Check if the disc is defective by trying another disc.
	–	If you have recorded a Picture CD or MP3/Windows
		Media™ Audio CD yourself, ensure that your disc
		contains at least 10 pictures or 5 MP3/Windows
		Media™ Audio tracks.
	–	Region code incorrect.
Picture freezes momentarily	–	Check the disc for fingerprints/scratches and
during playback		clean with a soft cloth wiping from centre to edge.
No return to start-up screen when	–	Reset the unit by switching the player off, then on
disc is removed		again.
The player does not respond to	–	Aim the Remote Control directly at the sensor
the Remote Control		on the front of the player.
	–	Reduce the distance to the player.
	–	Replace the batteries in the Remote Control.
	–	Re-insert the batteries with their polarities (+/–
		signs) as indicated.
Buttons do not work	–	To completely reset the player, unplug the AC
		cord from the AC outlet for 5-10 seconds.
Player does not respond to some	–	Operations may not be permitted by the disc.
operating commands during playback.		Refer to the instructions of the disc jacket.
DVD Player cannot read	–	Use a commonly available cleaning CD/DVD to
CDs/DVDs		clean the lens before sending the DVD Player for
		repair.
Menu items cannot be selected	–	Press STOP twice before selecting System Menu.
	– Depending on the disc availability, some menu items
		cannot be selected.
Unable to play DivX movies	–	Check that the DivX file is encoded in ‘Home
		Theater’ mode with DivX 5.x encoder.
Unable to select Progressive Scan on/off	–	Check that the output of the video signal is switch to
		‘YUV’.
No sound during DivX movies playback	–	The audio codec may not be supported by the DVD
		player.
An MPEG-4 or DivX movies does	–	Check that file size of the movies does not exceed
not repeat		the file size of the CD disc during burning.

E n g l i s h

Visit us at www.philips.com/support for service support

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01-39 DVP5100_EU_043717/03/05, 12:45 PM