Before Requesting Service
If it appears that the
Look for the specific symptom(s).Then perform only the actions listed to remedy the specific symptom(s).
E n g l i s h
Symptom
No power
No picture
Distorted picture
Completely distorted picture or no color with player menu.
Distorted or Black/White picture with DVD or Video CD.
No sound
Distorted sound from HiFi amplifier.
No audio at digital output.
Disc can’t be played.
No return to
The player does not respond to the remote control.
Buttons do not work.
Player does not respond to all operating commands during playback.
Remedy
¶Make sure the mains cord (AC) is properly connected.
¶Check if there is power at the AC outlet by plugging in another appliance.
¶Check if the TV is switched on.
¶Check the video connection.
¶Check the disc for fingerprints and clean with a soft cloth, wiping from center to edge.
¶Sometimes a small amount of picture distortion may appear .This is not a malfunction.
¶If the picture is distorted completely or if the picture rolls vertically, make sure the NTSC/PAL setting at the DVD player matches the video signal of your television.
¶If your TV video signal is NTSC, select the NTSC setting at the DVD player.
¶If your video signal is PAL, select the PAL setting - see NTSC/PAL SETTINGS.
¶The disc format does not match your TV’s video signal (PAL/NTSC).
¶Check audio connections.
¶If you are using a HiFi amplifier, try another sound source.
¶Check to make sure that no audio connections are made to the amplifier phono input.
¶Check the digital connections.
¶Check the settings menu to make sure the digital output is set to ALL or PCM.
¶Check if the audio format of the selected audio language matches your receiver capabilities.
¶Ensure the disc label is facing up.
¶Clean the disc.
¶Check if the disc is defective by trying another disc.
¶Check to see if the disc is defective, badly scratched or warped (not flat)
¶Reset by switching the player off, then on again.
¶Check to see if the program requires another disc to be loaded.
¶Aim the remote control directly at the sensor on the front of the player.
¶Remove any obstacles between the player and the remote control.
¶Inspect or replace the batteries in the remote control.
¶In order to completely reset the player, unplug the AC cord from the AC outlet. (Please ensure that the set is not in Initial Setup mode)
¶Operations are not permitted by the disc. Refer to the instructions of the disc.
¶Use a commonly available cleaning CD/DVD to clean the lens before correctly taking the
BEFORE REQUESTING SERVICE 23