Frequently Asked Questions (USB)
Why does it take so long to display the contents on my USB device?
–This could be due to the large numbers of files (>500 files/folders) or size of the files (>1MB).
–There could be other
What if
The device may cause this unit to be unstable. Remove the unsupported device and unplug the mains cord. Wait for a few minutes before reconnecting the mains cord and power on this unit again.
What happens when I plug in a USB HDD?
HDD is not supported as the large storage capacity makes navigation very difficult. Transfer the music files (mp3) and photos (jpg) into a flash drive.
Why does this unit fail to detect my USB portable music player?
The portable music player may require propriety software that is bundled with our system in order to access the contents (eg. playlist). MTP class not supported, only can support mass storage class devices.
What types of file does this unit support?
We support only FAT16 and FAT32, not NTFS.
Why does the file name appear to be different from what was displayed on my computer (e.g. from ‘Good Bye. jpg’ to ‘Good_B~1.jpg’)?
–The length of the file name is restricted by the file system of the device (FAT16), which only supports eight (8) characters.
–The computer may be able to display the full file name as the operating system can convert the file system.
Is simultaneous USB and Disc playback possible?
This is not possible due to memory limitation. In addition, a different user interface will be needed in order to function and in order to be simple enough to use.
Why can’t I rotate the pictures in my device?
In order to rotate the pictures in the USB device, the picture must contain EXIF information, stored by most digital cameras. This EXIF information may have been removed when you edit or copy the picture from other devices using editing programmes.
Why can’t this unit play some of my music files, photos or movies?
The music files may not be playable because of different formats and encoding
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