Philips DCR 9001/22 user manual Troubleshooting, Symptom Cause Remedy

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17 Troubleshooting

Please be aware that new software may change the functionality of your receiver.

Should you experience any difficulties with the operation of the receiver, please consult the relevant section of this manual, including this Troubleshooting section. If the problem cannot be solved, call your dealer or a customer service adviser.

	Symptom	Cause		Remedy
The LED on the front panel does not light up.		Faulty power supply	Check that the power cord with AC adapter is
			correctly connected. Disconnect this cord and
			reconnect it to ensure it is in place.
			Check that the power is available at the wall socket.
The welcome screen does not display at first		Faulty connections	Check connections at your TV set (HDMI, DVI or
installation.			YPbPr connection, and SCART connection).
		Incorrect TV source selection	Select the appropriate TV source (refer to your TV
			user manual).
		The selected receiver output does not match the	Press V-Outputonce to check the current receiver
		connection to your TV set.	output setting. If it does not correspond to the
			actual connection to your TV set, press V-Output
			repeatedly until the setting and connection match.
No sound or picture but the front panel displays		Receiver in Standby	Press P+, P-, TV/RADIO, or any number key once
the time or			or twice to wake up the receiver.
No sound or picture but the front panel LED is lit		Receiver in “low power”	Press P+, P-, TV/RADIO, on the front panel.
in red.
No sound or picture but the front panel LED is lit		Receiver is in standby	Press P+, P-, or any number key of the remote
in orange.			control.
No picture no sound but the front panel displays a		Poor signal	Check the connections at the wall socket and receiver.
channel number and name.
			Check signal quality using the Scan item of the
			Premiere menu.
		The selected output does not match the connection	Press V-Outputonce to check the current receiver
		to your TV set.	output setting. If it does not correspond to the
			actual connection to your TV set, press V-Output
			repeatedly until the setting and connection match.
		Poor SCART connections	Check the SCART connections.
The remote control does not operate your			Make sure the receiver is on.
receiver.
			Make sure you are pointing the remote control at
			the receiver front panel.
			Check the batteries in your remote control.
			Check that the receiver and remote control
			configurations match: refer to paragraph 14.2.
		You have changed your remote control batteries.	Try setting your remote control again as described
			in paragraph 14.2.
The picture appears frozen and the remote control
			Press	on the receiver front panel for at least 5
does not operate your receiver.			seconds.Your settings will not be lost. Release the button
			and wait for the LED to turn either red for “low power”,
			orange for standby, or green for TV mode respectively.
			You can then continue with normal operation.
On-screen display working but there is no reception			Check all connections and cables.
Intermittent reception		Poor reception/signal	Check all connections and cable.
		Faulty connections	Check signal quality from the Scan item of the
			Premiere menu.
Sound not synchronized with pictures when using		You use digital audio connection option A or B as	Change sound-pictures synchronisation
digital audio connection		described in 7.1.3.	(Lip Synchronisation) as described in 9.6.