Philips DCR 9001/02 user manual Troubleshooting, Symptom Cause Remedy

17 Troubleshooting

Please be aware that new software may change the functionality of your receiver.

EN Should you experience any difficulties with the operation of the receiver, please consult the relevant section of this manual, including this Troubleshooting section. If the problem cannot be solved, call your dealer or a customer service adviser.

	Symptom	Cause	Remedy
The LED on the front panel does not light up.		Faulty power supply	Check that the power cord with AC adapter is
			correctly connected. Disconnect this cord and
			reconnect it to ensure it is in place.
			Check that the power is available at the wall socket.
The welcome screen does not display at first		Faulty connections	Check connections at your TV set (HDMI, DVI or
installation.			YPbPr connection, and SCART connection).
		Incorrect TV source selection	Select the appropriate TV source (refer to your TV
			user manual).
		The selected receiver output does not match the	Press V-Outputonce to check the current receiver
		connection to your TV set.	output setting. If it does not correspond to the
			actual connection to your TV set, press V-Output
			repeatedly until the setting and connection match.
No sound or picture but the front panel displays		Receiver in Standby	Press P+, P-, TV/RADIO, or any number key once
the time or			or twice to wake up the receiver.
No sound or picture but the front panel LED is lit		Receiver in “low power”	Press P+, P-, TV/RADIO, on the front panel.
in red.

No sound or picture but the front panel LED is lit	Receiver is in standby
in orange.

Press P+, P-, or any number key of the remote control.

No picture no sound but the front panel displays a	Poor signal
channel number and name.

Check the connections at the wall socket and receiver.

Check signal quality using the Scan item of the Premiere menu.

The selected output does not match the connection to your TV set.

Press V-Outputonce to check the current receiver output setting. If it does not correspond to the actual connection to your TV set, press V-Outputrepeatedly until the setting and connection match.

	Poor SCART connections	Check the SCART connections.
The remote control does not operate your		Make sure the receiver is on.
receiver.
		Make sure you are pointing the remote control at
		the receiver front panel.
		Check the batteries in your remote control.
		Check that the receiver and remote control
		configurations match: refer to paragraph 14.2.
	You have changed your remote control batteries.	Try setting your remote control again as described
		in paragraph 14.2.
The picture appears frozen and the remote control		Press	on the receiver front panel for at least 5
does not operate your receiver.		seconds.Your settings will not be lost. Release the button
		and wait for the LED to turn either red for “low power”,
		orange for standby, or green for TV mode respectively.
		You can then continue with normal operation.
On-screen display working but there is no reception		Check all connections and cables.
Intermittent reception	Poor reception/signal	Check all connections and cable.
	Faulty connections	Check signal quality from the Scan item of the
		Premiere menu.

Sound not synchronized with pictures when using digital audio connection

You use digital audio connection option A or B as	Change sound-pictures synchronisation
described in 7.1.3.	(Lip Synchronisation) as described in 9.6.

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