Philips 55PFL3907 user manual Troubleshooting, Downloading an electronic copy, Contact us

10 Troubleshooting

Problem	Possible cause and solution
No power or indicator light. The TV is not connected to the power.
	Press . POWER at the side of the TV or on the remote control.
	Ensure that the AC power cord is connected tightly to the TV power
	connector and to the power socket outlet.
	Remove the AC power cord from the power socket outlet, wait 60
	seconds and reconnect the AC power cord.
	Connect the TV to a different power socket outlet.
No picture or sound is	HDCP authentication fail.
detected from the device	Ensure that your HDMI cable is certified.
using HDMI 1-4 input jack.	Press SOURCE on the remote control to switch to another source
	and then switch back to the HDMI source.
	Reset the accessory device and the TV.
	Turn on the TV.
	Select the HDMI channel.
	Turn on the accessory device.
	While theTV and the accessory device are powered on, unplug either
	end of the HDMI cable and then reinsert the cable.
No sound is detected from	An audio cable is not connected.
the PC using PC input jack.	Connect an audio cable to the PC / HDMI 4 AUDIO IN on the TV.
	Press SOURCE on the remote control, and select the PC source.
No picture or sound is	An incorrect HDMI input jack is connected or an audio cable is not
detected from the PC using	connected.
HDMI 4 input jack.	Connect a HDMI-DVI cable to the HDMI 4 input jack on the TV.
	Connect an audio cable to the PC / HDMI 4 AUDIO IN on the TV.
	Press SOURCE on the remote control, and select the HDMI 4 source.
TV does not respond to	Batteries are installed incorrectly, or low battery power.
the remote control.	Ensure that you are using the TV remote control.
	Ensure that the batteries are inserted correctly and do not need to
	be replaced.
	Remove the AC power cord from the power socket outlet, wait 60
	seconds and reconnect the AC power cord.
The picture is distorted,	Broadcast video format.
stretched out, or has black	Press FORMAT on the remote control to select the best picture
bars on the side or top.	format.
	For some accessory devices, the picture format must be set in the
	accessory device.
The picture is mostly red	Insecure / incorrect connection.
and green, or the picture	Ensure all the connections are made according to the color code.
misses red when connected	Push the component cables all the way into the YPbPr sockets on the
to an accessory device via	TV.
component cables.
No picture or sound.	No picture or sound - ensure you have selected the correct channel.
	Incomplete channel installation.
	If the TV receives channels via an AV connection, set the TV to the
	correct source input.
	If the TV is connected directly to the wall via a coaxial connection,
	perform the autoprogram again.
No sound on the TV	Volume level is set to zero - increase the volume.
loudspeaker.	Sound is muted - press MUTE on the remote control.
	Audio cable is not connected - for AV connection, ensure that the
	Audio L/R cable is connected as described in Connecting your devices.
	(See ‘Connecting your devices’ on page 39.) If you use a component
	cable, ensure that you have not crossed the red audio cable with the
	red video cable.
	Audio output setting for the accessory device is incorrect. For HDMI
	connections, some accessory devices have an HDMI audio output
	setting that must be turned on for HDMI to HDMI connections.
	Check if [Sound] > [ TV Speakers] > [Off] is set to [On].
	No sound will be output when [ TV Speakers] is set to [Off].
Bad picture quality with a	Standard definition channels are not as clear as high definition channels
coaxial connection.	- connect the devices via component or HDMI cables.
Cannot control your TV	Confirm that the connected devices are EasyLink compliant and are
and connected devices with	connected to your TV via an HDMI cable. Not all brands of devices
one remote control.	such as Blu-ray Disc players use the same system as Philips EasyLink.
	Other brands might not work with Philips EasyLink.
Folder or files stored on	Check the setting on your home media server.
DLNA home media server	(Refer to the user manual of the home media server.)
are not displayed in the	Check the network connection and settings.
file list or cannot be played
back.
Cannot use Netflix feature.	Netflix is available only in the United States.
	Check if the network connection is properly made.
	Visit www.netflix.com/Philips on your PC and become a Netflix
	member.
Cannot add movies or TV	Visit www.netflix.com on your PC.
episodes to the Instant
Queue.
Cannot use VUDU feature.	VUDU is available only in the United States.
	Check if the network connection is properly made.
Cannot rent or buy	You need to activate the VUDU account. (Refer to page 17.)
movies /TV episodes on	Log into your account at http://my.vudu.com and check your payment
VUDU.	information.
The picture quality of	Check the speed of your internet connection.You need speeds of at
streaming movie (Netflix,	least 8 Mbps to this player for high quality uninterrupted playback.
Film Fresh or VUDU) is
poor.

Streaming movie (Netflix,	Contact your internet service provider to troubleshoot your internet
Film Fresh or VUDU) often	connection for speed and line quality. Consistent line quality and speed
stops or starts buffering	are very important for internet video playback.
during playback.
Even though the speed of	The picture quality does not change during playback.
the internet connection	The picture quality differs depending on the speed of internet
improves during playback,	connection at the time of loading.
the picture quality of Netflix
streaming movie does not
improve.
Cannot use Film Fresh	Film Fresh is available only in the United States.
feature.	Check if the network connection is properly made.
	Visit http://filmfresh.roxionow.com/ (Film Fresh) on your PC and create
	an account.
Cannot use Pandora®	Check if the network connection is properly made.
feature.	Pandora is available only in the United States.
	You must create a Pandora account and activate this unit.
	(Refer to ‘Activating Pandora’ on page 19.)
The audio of internet radio	vTuner server, station or the internet connection is busy.
station interrupted.	The bit rate of the station is high.
Cannot connect to the	Check if the Ethernet cable connection is properly made.
network.	Turn on the modem or broadband router.
	Check the network settings.
	Check if the broadband router and/or modem is correctly connected.
Cannot connect to the	Check the content of your internet service contract to see if your
network while my PC is	internet Service Provider prevents multiple terminals connecting at the
connected to the network.	same time.
Cannot play back internet	Check if the network connection is properly made.
radio.	Check the firewall setting of the modem or router.
	For some stations, playback is not available on this unit.
The quality of the internet	The bit rate of the station is low.
radio audio is poor or noise
occurs during playback of
internet station.
Cannot use the wireless	Check if the Wireless LAN Access Point (AP) (e.g. wireless router) is
connection.	oriented properly or not placed too close between them.
	Once you have activated the wireless connection please wait 30
	seconds for the connection to be established after turning on the unit,
	before trying to access network features such as Net TV.
Cannot get into the	The start up screen (PHILIPS logo with spinning circle) keep
PC's screen even the Philips	displaying until the unit found the PC that is running Philips Wireless
Wireless MediaConnect is	MediaConnect.
launched.	Make sure if the network connection is connected properly.
	Check if your PC runs Philips Wireless MediaConnect.
	Make sure your TV and PC are connected on the same network.
I have a 1.8GHz CPU but	For smooth operation of your PC while Philips MediaConnect is running
MediaConnect does not	you need a mainstream dual core processor from Intel® or AMD.
work on my PC.	Intel® : Core™2Duo or Core™ i3/5/7 @ 1.8GHz or higher.
	AMD : Athlon II X2,Turion II Dual-Core™ or Phenom X2 @ 2GHz or
	higher.

Downloading an electronic copy

To obtain an electronic copy of this manual :

1	Point your browser to www.philips.com/support
2	Choose your country of location.
3	Enter the model number or a keyword in the “ Find your product ”
4	field. Alternatively, you can browse the catalog.
	Click the description or model.
5	Under Product support, click “ User manuals ”.

Contact us

If you cannot resolve your problem, refer to the FAQ for this TV at www.philips.com/support

If the problem remains unresolved, contact the Customer Support Center in your country.

Warning

••Do not attempt to repair the TV yourself.This may cause severe injury, irreparable damage to your TV or void your warranty.

Note

••Please have available your TV model and serial number before contacting us.These numbers are available on the back and side of your TV, as well as on the packaging.

English

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