Philips 21PT9469/55 Troubleshooting, General TV issues, Picture issues, Sound issues, Contact us

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7 Troubleshooting

This section describes commonly encountered issues and accompanying solutions.

General TV issues

The TV does not switch on:

•Disconnect the power cable from the power outlet. Wait for one minute then reconnect it.

•Check that the power cable is securely

connected.

The remote control is not working properly:

•Check that the remote control batteries are correctly inserted according to the +/- orientation.

•Replace the remote control batteries if they are flat or weak.

•Clean the remote control and TV sensor lens. The standby light on the TV blinks red:

•Disconnect the power cable from the power outlet. Wait until the TV cools

down before reconnecting the power cable. If the blinking reoccurs, contact Philips Consumer Care.

When turning the TV on/off/to standby, you hear a creaking sound from the TV chassis:

•No action is required. The creaking sound is normal expansion and contraction of the TV as it cools and warms up. This does not impact performance.

Picture issues

The TV is on, but there is no picture:

•Check that the antenna is properly connected to the TV.

•Check that the correct device is selected

as the TV source.

There is sound but no picture:

•Check that the picture settings are correctly set.

There is poor TV reception from an antenna connection:

•Check that the antenna is properly connected to the TV.

•

Loud speakers, unearthed audio devices,

 

 

 

neon lights, high buildings and other large

 

 

objects can influence reception quality.

s h

 

If possible, try to improve the reception

ng li

 

quality by changing the antenna direction

E

•

or moving devices away from the TV.

 

If reception on only one channel is poor,

 

fine tune this channel.

There is poor picture quality from connected devices:

•Check that the devices are connected properly.

•Check that the picture settings are correctly set.

Sound issues

There is picture but no sound from the TV:

•Check that all cables are properly connected.

•Check that the volume is not set to 0.

•Check that the sound is not muted. There is picture but sound quality is poor:

•Check that the sound settings are

correctly set.

There is picture but sound comes from one speaker only:

•Verify that sound balance is set to the center.

Contact us

If you cannot resolve your problem, refer to the FAQs for this TV at www.philips.com/support. If the problem remains unresolved, contact Philips Consumer Care in your country.

Warning

•Do not attempt to repair the TV yourself. This may cause severe injury, irreparable damage to your TV or void your warranty.

Note

•Make a note of your TV model and serial number before you contact Philips. These numbers are printed on the back of the TV and on the packaging.

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Contents 21PT9469/44 21PT9469/55 Page Contents Risk of electric shock or fire SafetyDisposal of your old product and batteries Screen careYour product Remote controlProduct overview Side connectors Back connectorsControls and indicators Get started Insert remote control batteriesConnect devices Connect devicesAutomatically install channels Install channelsManually install channels Switch channels Switch your TV on/off or to standbyAdjust TV volume Watch connected devicesChange picture and sound settings Access TV menusManually adjust picture settings Use more of your productAdjust sound settings Use timersSet timer options Use smart soundGeneral TV issues TroubleshootingPicture issues Sound issuesProduct information Koninklijke Philips Electronics N.V. All rights reserved

21PT9469/44, 21PT9469/55 specifications

The Philips 21PT9469/44 and 21PT9469/55 are standout models in the realm of compact CRT televisions, showcasing the brand's commitment to delivering quality viewing experiences with retro aesthetics. Both models are built around a compact design that fits comfortably in smaller living spaces, making them perfect for bedrooms, kitchens, or cozy lounge areas.

One of the standout features of the Philips 21PT9469 series is its 21-inch screen, which strikes a balance between size and practicality. The size ensures a robust viewing experience without overwhelming the room, while the display utilizes advanced CRT technology that provides vibrant colors and sharp images. This traditional display method is known for its ability to deliver deeper blacks and more accurate color reproduction compared to many early LCD models, appealing to enthusiasts of vintage tech.

The models also incorporate Philips' proprietary technologies, such as Digital Crystal Clear, which enhances picture quality by improving contrast, sharpness, and color. This technology is particularly beneficial when watching diverse content - from movies to sporting events - as it scales and optimizes pictures for a sharp, enjoyable viewing experience.

In terms of connectivity, the 21PT9469/44 and 21PT9469/55 come equipped with multiple inputs, including composite and antenna connectors. This enables users to connect various devices such as DVD players, gaming consoles, and cable boxes, ensuring that audiences can enjoy their favorite shows and games without hassle.

Another vital feature is the built-in sound system that utilizes Incredible Surround technology, providing an immersive audio experience that complements the visual quality. This ensures that not only does the picture stand out, but the sound does as well, making for an enriched home entertainment atmosphere.

Both models are designed with user-friendliness in mind, featuring intuitive on-screen menus and remote control for easy navigation. The stylish exterior reflects a classic design that nevertheless fits into modern decor, offering versatility for a range of home setups.

In summary, the Philips 21PT9469/44 and 21PT9469/55 represent a blend of nostalgia and modern technology, packed with features that enhance both visual and audio experiences, making them excellent choices for anyone seeking compact yet powerful television options.
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