Before Calling Service, Symptom What to do

BEFORE CALLING SERVICE

Symptom

What to do

TV remote control does not work

•Check that the batteries are installed correctly.

•Replace the batteries, if necessary.

•Clean the remote control and the remote-sensor window on the TV.

•Be no farther than 6 meters from the TV when using the remote control and aim the remote toward the TV’s remote-sensor window.

•If the remote still will not work, use the keys on the TV.

	No power		• Check that the TV’s power cord is plugged into the mains socket. If there is still no power, discon-
			nect the plug. Wait for 60 seconds and reinsert the plug and then switch on the TV again.
			• See if the outlet is controlled by a wall switch.
			• If you are using an AC power strip, be sure the fuse on the power strip is not blown.

	No picture		• Check the antenna connection at the rear of the TV to see if it is properly connected to the TV
			input terminal.
			• The broadcast station may be experiencing difficulty. Try another channel.
			• Adjust the contrast and brightness settings or select another picture setting with the Smart Picture
			key on the remote control.
			• If using peripheral equipment through the A/V inputs, be sure it is properly connected.
			• Be sure you have selected the correct signal source for viewing.
			• If you are attempting to view a picture from a progressive-scan-capable DVD player connected to
			the AV4 or AV5 sockets, be sure you have switched the DVD player to progressive-scan mode.
			• If you are using an HD receiver, be sure its output is set correctly (to HD or SD), based on the
			connection to the TV you have made.


	Good picture but no sound		• Increase the volume.
			• Check that the TV is not muted; press the H key on the remote control.
			• When no signal is detected, the TV automatically switches off the sound. This is proper operation
			and does not indicate a malfunction.
			• Check the transmission system’s sound settings on the set.



	Good sound but poor colour or		• Adjust the contrast and brightness setting or select another picture setting with the Smart Picture
	no picture		key on the remote control.
			• Check the transmission system’s colour settings on this set.


	Poor picture		• Poor picture quality sometimes occurs when an S-VHS camera or camcorder has been connected
			to the side panel (AV3) of the TV when another peripheral is connected to AV1 or AV2 simultane-
			ously. In this case, switch off one of the other peripherals.


	Snowy picture and noise		• Check the antenna connection.

	Colour patch (unevenness)		• Switch off the TV by the mains power key. Wait for 20 minutes before switching on again.
			• Be sure you have made connections correctly.
			• If you have connected digital equipment to the AV4 or AV5 sockets, check the colour-space setting
			on the equipment or TV and change the setting on either if necessary.
			• Check to be sure the TV is not placed too near speakers or magnetic objects.
			• Adjust the TV’s convergence.

	Horizontal dotted lines		• This may be caused by electrical interference from appliances such as hair dryers or vacuum
			cleaners or other sources such as neon lights. Turn off the appliance or move the TV.


	Double images or “ghost” images		• High-rise building or hills may be obstructing reception. Try using a highly directional antenna to
			improve the picture.
			• Converge the picture using IntelliSense or Manual Converge.

	One white line across the screen		• Switch the TV off immediately and consult a qualified service person.

	NICAM sound distortion		• This could be due to antenna siting or reflected signal.
	(crackling noise)		• Switch over to “MONO” by pressing the I-II key on the remote control.

If your problem is not solved, switch the TV off and then back on again once. Never attempt to repair a defective TV yourself. Check with

your dealer or call a TV technician.