Philips BDS46622R user manual Troubleshooting, Symptom Possible Cause Remedy

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User Manual BDS4622V/R and BDS4624R

11.2TROUBLESHOOTING

Symptom

Possible Cause

Remedy

 

 

 

 

 

No picture is displayed

1

The power cord is disconnected.

1

Plug in the power cord.

 

2

The main power switch on the back of the

2

Make sure the power switch is switched on.

 

 

monitor is not switched on.

3

Connect a signal connection to the monitor.

 

3

The selected input has no connection.

4

Press any key on your keyboard.

 

4

The monitor is in standby mode in RGB mode.

 

 

Interference displayed on the

Caused by surrounding electrical appliances, cars/

Move the monitor to another location to see if the

monitor or audible noise is

motorcycles or fluorescent lights.

interference is reduced.

heard

 

 

 

 

Color is abnormal

The signal cable is not connected properly.

Make sure that the signal cable is

 

 

 

attached firmly to the back of the

 

 

 

monitor.

Picture is distorted with

1

The signal cable is not connected properly.

1

Make sure that the signal cable is attached firmly.

abnormal patterns

2

The input signal is beyond the capabilities of the

2

Check the video signal source to see if it is

 

 

monitor.

 

beyond the range of the monitor. Please verify

 

 

 

 

its specifications with this monitor’s specification

 

 

 

 

section

Display image doesn’t fill up

1

If under RGB mode, the H-Size and V-Size is

1

Use H-Size and V-Size to adjust the size of the

the full size of the screen

 

incorrectly set.

 

video.

 

2

If under AV1, AV2, or Component with 480i

2

Use the WIDE key to scroll through various full

 

 

input, the 4:3 WIDE mode is switched on.

 

screen modes.

Can hear sound, but no

Improperly connected source signal cable. 1.

Make sure that both video inputs and sound inputs

picture

 

 

are correctly connected.

Can see picture but no sound

1

Improperly connected source signal cable.

1

Make sure that both video inputs and sound

is heard

2

Volume is turned all the way down.

 

inputs are correctly connected.

 

3

MUTE is turned on.

2

Use VOLUME +/- to hear sound.

 

 

 

3

Switch MUTE off by using the MUTE button.

Some picture elements do not

Some pixels of the plasma display may not turn on

This monitor is manufactured using an extremely

light up

 

 

high level of precision technology; however,

 

 

 

sometimes some pixels of the monitor may not

 

 

 

display.

 

 

 

This is not a malfuction. Please see the enclosed

 

 

 

warranty card for more information.

After-Images can still be seen

A still picture is displayed for an over extended

Do not allow a still image to be displayed for an

on the monitor after the

period of time.

extended period of time as this can cause a

monitor is powered off.

 

 

permanent after-image to remain on the monitor.

(Examples of still pictures

 

 

 

 

include logos, video games,

 

 

 

 

computer images, and images

 

 

 

 

displayed in 4:3 normal mode)

 

 

 

 

 

 

 

 

 

52

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Contents Philips Business Solutions Page Table of Contents Cleaning 11.2 Troubleshooting Safety Safety InstructionsPage Outdoor Antenna Grounding Know These Safety Symbols Cleaning & Care END-OF-LIFE DisposalPage Regulatory Notice for USA and Canada only IC Compliance NoticePage Product Features Page Unpacking and Installation UnpackingPackage Contents Installation Notes Page Parts & Functions Front ViewRear View For Both BDS4622V/R and BDS4624R Audio Video module ScartVideo CbPb/CrPrInput Remote ControlPIP/POP SwapSleep PC AutoVideo EnterBattery Installation Effective Range of Remote ControllConnection to External Equipment PC ModuleVideo Module Component Y/PbCb/PrCr terminalsScart terminal External Speakers Optional Page Status LED Not Illumated = No AC Power detected Powering ON/OFFUsing Front Panel or Remote Control Basic FunctionsSelecting AN Input Mode Using Direct Input Selection KeysAccessing OSD Menu via Remote Control or Front Panel ON-SCREEN Display MenuVolume Adjustment Using Front Panel or Remote Control Using MuteZooming IN/OUT of Pictures Miscellaneous Functions PC Auto PC Module Advanced FunctionsOSD Menus Picture Menu Video ModuleDisplay Menu Display formatTV Settings Menu For BDS4622R and BDS4624R only Audio Menu Miscellaneous Language and Screensaver MenuInformation Features TV Options For BDS4622R and BDS4624R onlyTuner Function Installation Basic OperationOSD Functions Preview Reset ChannelAudio Format Auto SortChange PIP position under PIP Mode PIP / POP SettingsChange PIP size under PIP Mode PIP TV Channel Select PR+ / PRFavorite Channels Setting Add/Delete Favorite Programmers Call Favorite ChannelsOther Cancel Updating Text Switch On--Off for AV1/TVTeletext Timer Call Sub Pages Teletext ApplicationIndex SizeHold MixOptional Accessories Page Technical Specifications RGB/DVI for Vesa Standard Front Panel Cleaning Instructions Cleaning and TroubleshootingCleaning Cabinet Cleaning InstructionsTroubleshooting Symptom Possible Cause RemedyWhat is EXCLUDED? Limited Warranty USAWhat is COVERED? Two Year Free Labor Two Year Free PartsWhere is Service AVAILABLE? To GET Warranty Service in CanadaRemember Limited Warranty EUR Please contact Philips at one of the telephone numbers below Remember