Philips 42PFL3614/12 Sound issues, Hdmi connection issues, Computer connection issues, Contact us

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The picture position is incorrect:

Picture signals from some devices may not fit the screen correctly. Check the signal output of the device.

Sound issues

There is a picture but sound quality is poor:

Note

If no audio signal is detected, the TV automatically switches the audio output off

— this does not indicate malfunction.

Check that all cables are properly connected.

Check that the volume is not set to 0.

Check that the sound is not muted. There is a picture but the sound quality is poor:

Check that the sound settings are correctly set.

There is a picture but sound comes from one speaker only:

Verify that sound balance is set to the centre.

HDMI connection issues

There are problems with HDMI devices:

Note that HDCP support can delay the time taken for a TV to display content from a HDMI device.

If the TV does not recognize the HDMI device and no picture is displayed, try switching the source from one device to another and back again.

If there are intermittent sound disruptions, check that output settings from the HDMI device are correct.

If a HDMI-to-DVI adaptor or HDMI to DVI cable is used, check that an additional audio cable is connected to AUDIO L/R or AUDIO IN (mini-jack only).

Computer connection issues

The computer display on the TV is not stable:

Check that a supported resolution and refresh rate is selected on the computer.

Set the TV picture format to unscaled.

Contact us

If you cannot resolve your problem, refer to the FAQs for this product at www.philips. com/support.

If the problem remains unresolved, contact Philips Consumer Care in your country as listed in the Addendum.

Warning

Do not attempt to repair the product yourself. This may cause severe injury, irreparable damage to your product or void your warranty.

Note

Make a note of your TV model and serial number before you contact Philips. These numbers are printed on the back of the TV and on the packaging.

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Contents Page 0844 800 Contents Koninklijke Philips Electronics N.V.All rights reserved English Safety Risk of electric shock or fireScreen care Disposal of your old product and batteriesRemote control Side controls and indicatorsTV overview AD Audio Descriptor For RF Digital TV only Switch channels Switch your TV on/off or to standbyTo switch on Adjust TV volume Watch connected devicesUse teletext Use the source buttonAccess TV menus Change picture and sound settingsManually adjust picture settings Use more of your productColourAdjusts colour saturation Following picture settings can be configuredChange picture format Summary of picture formatsUse smart sound Adjust sound settings43Shows the classic 43 format Use advanced teletext features Create and use lists of favourite channelsUse timers Automatically switch the TV to standby sleeptimerView all channels Add a channel to a favourite listUse TV lock Automatically switch the TV on on timerSet or change the TV lock code Use the TV clock Change TV preferencesLock or unlock the TV Lock or unlock one or more channelsAccess decoder channel Reset the TV to factory settingsStart a TV demo Set decoder channelInstall channels Automatically install channelsInstall Channels Select your menu languageManually install channels Select your systemSearch and store new TV channels Fine-tune analogue channelsRearrange channels Rename channelsSkip channels Connect devices EXT 1 RGB and CvbsConnect a computer Side connectorHdmi cable DVI-HDMI cable Enable or disable EasyLink Use a Kensington lockUse Philips EasyLink Use one-touch playSupported display resolutions PowerProduct information Tuner/Reception TransmissionTroubleshooting TV channel issuesGeneral TV issues Picture issuesSound issues Hdmi connection issuesComputer connection issues Contact usIndex Factory settings favourite list Select set upKensington lock Location lock Menu Volume Adjust English 30 EN