Troubleshooting, Symptom Possible Cause Remedy

User Manual BDS4241V/BDH4241V/BDH5021V

9.2TROUBLESHOOTING

Symptom	Possible Cause		Remedy

No picture is displayed	1	The power cord is disconnected.	1	Plug in the power cord.
	2	The main power switch on the back of the	2	Make sure the power switch is switched on.
		monitor is not switched on.	3	Connect a signal connection to the monitor.
	3	The selected input has no connection.	4	Press any key on your keyboard.
	4	The monitor is in standby mode in RGB
		mode.
Interference displayed on the	Caused by surrounding electrical appliances,		Move the monitor to another location to see if
monitor or audible noise is	cars/motorcycles or fluorescent lights.		the interference is reduced.
heard
Color is abnormal	The signal cable is not connected properly.		Make sure that the signal cable is
			attached firmly to the back of the
			monitor.
Picture is distorted with	1	The signal cable is not connected properly.	1	Make sure that the signal cable is attached
abnormal patterns	2	The input signal is beyond the capabilities of		firmly.
		the monitor.	2	Check the video signal source to see if it is
				beyond the range of the monitor. Please
				verify its specifications with this monitor’s
				specification section
Display image doesn’t fill up	1	If under RGB mode, the H-Size and V-Size is	1	Use H-Size and V-Size to adjust the size of
the full size of the screen		incorrectly set.		the video.
	2	If under AV1, AV2, or Component with 480i	2	Use the WIDE key to scroll through various
		input, the 4:3 WIDE mode is switched on.		full screen modes.
Can hear sound, but no	Improperly connected source signal cable.		Make sure that both video inputs and sound
picture			inputs are correctly connected.
Can see picture but no sound	1	Improperly connected source signal cable.	1	Make sure that both video inputs and sound
is heard	2	Volume is turned all the way down.		inputs are correctly connected.
	3	MUTE is turned on.	2	Use VOLUME +/- to hear sound.
			3	Switch MUTE off by using the MUTE button.
Some picture elements do	Some pixels of the plasma display may not turn		This monitor is manufactured using an
not light up	on		extremely high level of precision technology;
			however, sometimes some pixels of the monitor
			may not display.
			This is not a malfuction. Please see the enclosed
			warranty card for more information.
After-Images can still be seen	A still picture is displayed for an over extended		Do not allow a still image to be displayed for an
on the monitor after the	period of time.		extended period of time as this can cause a
monitor is powered off.			permanent after-image to remain on the
(Examples of still pictures			monitor.
include logos, video games,
computer images, and images
displayed in 4:3 normal
mode)