Apple MD199LL/A If Apple TV can’t access the network, If your TV screen appears fuzzy or black

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If Apple TV can’t access the network

ÂÂ Check for any obstructions, and adjust the location of the base station or Apple TV.

ÂÂ If your network has security enabled, make sure you enter the correct password.

ÂÂ If security is enabled on the network, temporarily disable it on the base station and try connecting again.

ÂÂ Check the IP address Apple TV is using. If it starts with 169.x.x.x, the router or base station may not be configured properly. Check to see if DHCP access is available, or configure Apple TV with a manual IP address.

ÂÂ Apple TV cannot connect to a wireless network that contains high (extended) ASCII or double-byte (Unicode) characters (such as Japanese, Korean, or Chinese) in the name or password.

If your TV screen appears fuzzy or black

ÂÂ Make sure your HDTV supports 720p or 1080p video.

ÂÂ Make sure you’re using the correct HDMI cable and that it’s firmly connected to Apple TV and to your TV.

ÂÂ Make sure the input setting on your TV matches the input port the HDMI cable is connected to. For information, see the documentation that came with your TV.

30Chapter 4   Problem? No Problem.

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Contents Welcome. You’re watching Apple TV Page Contents Problem? No Problem Connect Connect What’s in the box For information about SeeApple TV at a glance IR receiver Cables What you needHigh-definition TV NetworkSetting up Apple TV Connecting the cables Connect one end of the Hdmi cable to the back of your TVConnect the power cord Turn on your TV and select the inputPage Configure Configuring your Apple TV Connecting to your wireless networkConnecting to iTunes Setting up Home SharingUpdating your iTunes software To set up Home Sharing in iTunes To set up Home Sharing on Apple TVWatch Using your Apple remote Pairing Apple TV with a remote Basic remote functionsTo pair Apple TV with the included remote Unpairing Apple TV from a remote Or, you canTo unpair Apple TV from a paired remote Changing the remote battery To replace the batteryRenting movies and purchasing TV shows Problem? No Problem Troubleshooting First stepsStatus light If you can’t hear soundIf there’s noise coming from your TV speakers If Apple TV isn’t playing your photo albums or slideshowsIf the remote isn’t working If Apple TV can’t access the network If your TV screen appears fuzzy or blackResetting all the settings on your Apple TV To reset all settingsIf you can see a picture but Apple TV isn’t responding To restore Apple TV To restore Apple TV using iTunesRestoring your Apple TV Service and support Serial and model numbersKeeping Apple TV within acceptable temperatures Care and cleaningUsing connectors and ports Keeping the outside of Apple TV cleanApple