Troubleshooting | Black Box ServSwitch� Freedom Installation Guide

Chapter 4: Troubleshooting

4. Troubleshooting

Keyboards and Mice:

Keyboard Compatibility: Not all keyboards and mice are supported through this solution. To see the complete list of known functional devices, see the Appendix.

KVM Extension: Not all KVM extenders will support the ServSwitch Freedom.

Drivers Issue 1: Be sure to unzip the driver zip file, otherwise the drivers will not install correctly.

Drivers Issue 2: The installation of this driver can fail on Windows 7 systems for a variety of reasons, but by using the steps below you should be able to get the drivers up and running.

The installation process should create, in Device Manager, a Multi-monitor USB Mouse HID device entry under Human Interface Devices and a Multi-Monitor USB mouse filter under Mice and other pointing devices. If the install fails, users get an unrecognized device listed under HID or Mice and another pointing device (or both). To fix this issue, follow these steps.

1.Stop Glide and Switch using hotkey ALT+CTRL+F (the top row LEDs should stop scrolling).

2.Go to Device Manager and right-click on the device with the exclamation point and choose “Properties.”

3.On the Driver tab, click the “Uninstall” button. In the Confirm Device Uninstall dialog box check “Delete driver software for this device.”

4.With Device Manager still open, disconnect the USB connection of the computer from the switch.

5.The HID and mice and other pointing devices’ nodes should be removed from Device Manager.

6.Reconnect the computer’s USB cable to the switch.

7.Check to see if there is a Multi-monitor USB mouse HID device entry under Human Interface Devices.

8.If there is no Multi-monitor USB mouse HID device entry, find a device with Hardware ID (right-click device, go to Properties, Details —> choose Hardware IDs from drop-down list) VID21D1 and PID0001. Once the device with the right Hardware ID is found, click the “Driver” tab and select “Update driver.” Choose to Manually Browse computer for the driver folder and go to c:\Program Files\Blackbox\Multi-monitor Glide and Switch\Drivers\HID and click “OK.” On 64-bit systems the path is c:\Program files (x86)\.......

9.Check to see if there is a Multi-monitor USB mouse Filter device entry under “Mice and Other pointing devices.”

10.If there is no Multi-monitor USB mouse Filter device entry, find a device with Hardware ID (right click device, go to Properties,

Details -—> choose Hardware IDs from drop-down list) VID21D1 & PID0001 & Col02 (*** NOT Col01 ***). Once the device with the right Hardware ID is found, click the Driver tab and select “Update driver.” Choose to Manually Browse the computer for the driver folder and go to c:\Program Files\Blackbox\Multi-monitor Glide and Switch\Drivers\Mouse and click “OK.” On 64-bit systems, the path is c:\Program files (x86)\.......

11.The location of the driver files under Program files might be a bit different, but they should be in the Drivers\HID and Drivers\ Mouse folders.

12.Enable Glide and Switch using ALT+CTRL+F.

Monitor Issues:

Monitor Output Issue: If you are using a mix and match of onboard video and PCI video card output, the mouse pointer will not be able to seamlessly switch between multiple monitors because the multi-monitor drivers cannot control both of these displays. Use only PCI video output or all onboard video. In a few cases, the drivers will work in these applications but when they don’t, it is very difficult to troubleshoot. If you are using an emulated video output such as a USB to VGA/DVI converter/adapter, once again the drivers will have a hard time controlling the mouse flow and may not work. The main reason for this is that the drivers will be conflicting with the DisplayLink™ drivers controlling the video output. We recommend that you use physical outputs.

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ServSwitch� Freedom Installation Guide, KV0004A specifications

The Black Box KV0004A and its variants, including KV0004A-XTRA-LED and KV0004A-LED, are advanced KVM (Keyboard, Video, Mouse) switches designed to streamline the management of multiple servers and computers from a single console. These devices are pivotal for IT professionals and data centers, providing efficient control over several systems, thereby optimizing workflow and enhancing productivity.

One of the standout features of the KV0004A series is its ability to support up to four computers, making it ideal for environments with limited space or resources. Users can easily switch between connected systems using a simple button, keyboard hotkey, or an On-Screen Display (OSD) menu, which simplifies the operation and minimizes downtime. The KV0004A series supports resolutions up to 1920 x 1200, ensuring clear and sharp visuals during operation, critical for tasks requiring detailed monitoring.

The KV0004A-XTRA-LED model incorporates an enhanced LED interface that provides real-time status updates for each connected computer. This feature enhances visibility and helps users quickly identify active systems, crucial for fast-paced environments where efficiency is paramount. Additionally, the integrated firmware is designed for easy updates, allowing for improved performance and feature enhancements over time.

In terms of connectivity, the KV0004A series supports a wide range of input and output options. It can easily interface with USB and PS/2 peripherals, ensuring compatibility with a variety of devices. In addition, the switches are designed with robust security features, protecting sensitive data being transmitted from unauthorized access, which is essential for any organization working with confidential information.

Another noteworthy characteristic of the Black Box KV0004A series is its plug-and-play functionality, allowing for quick setup without the need for additional software or drivers. This ease of installation means users can get up and running in no time, reducing the potential for errors during deployment.

Lastly, the ServSwitch Freedom adds another dimension by providing true freedom of movement with wireless capabilities. This allows users to operate systems from a distance, greatly increasing flexibility and comfort for system administration tasks. The combination of advanced features, reliable technologies, and user-centered design makes the Black Box KV0004A series a pinnacle choice for effective KVM switching in both enterprise and small business environments.