Altinex DA1931CT manual Altinex Policies, LED is not Green, No Sound, No Remote Image

SPECIAL APPLICATION

8.2 LED IS NOT GREEN

Cause 1: There is no power.

Solution: Disconnect the video input from the DA1931CT and verify the LED is on and red indicating power is present. Reconnect the computer output. If the LED is not green see Cause 2.

Cause 2: There is no Sync signal.

Solution: Verify the computer output is operating correctly by connecting it directly to a monitor. If the display is good, please call ALTINEX at

(714)990-2300.

8.3NO SOUND

Cause 1: The source has a problem.

Solution: Check the source and make sure that there is a signal present and all source connections are correct. If the source is working and there is still no sound, see Cause 2.

Cause 2: The volume is too low.

Solution: Increase the AUDIO GAIN toward maximum. If there is still no sound present, see Cause 3.

Cause 3: Cable connections are incorrect.

Solution: Make sure that cables are properly connected. Also, make sure that the continuity and wiring are good. If there is still no sound, see Cause 4.

Cause 4: The receiving device has a problem.

Solution: Make sure the receiving device has power and is turned on. If there is still no sound, please call ALTINEX at (714) 990-2300.

8.4 NO REMOTE IMAGE

Cause 1: The source has a problem.

Solution: Check the image on the local monitor and verify the quality is good. If it is good, see Cause 2.

Cause 2: Video equalization required.

Solution: Adjust the Video Equalization on the DA1931CT. Long cable runs may require adjustment on both the DA1930CT and the DA1931CT.

8.5RECEIVING DISPLAY QUALITY IS POOR Cause 1: The source has a problem.

Solution: Check the image on the local monitor and verify the quality is good. If it is good, see Cause 2.

Cause 2: Video equalization required.

Solution: Adjust the Video Equalization on the DA1931CT. Long cable runs may require adjustment on both the DA1930CT and the DA1931CT. If the image is still not correct, call ALTINEX at (714) 990-2300.

ALTINEX POLICIES 9

9.1 LIMITED WARRANTY/RETURN POLICIES

Please see the ALTINEX website at www.altinex.com for details on warranty and return policies.

9.2CONTACT INFORMATION ALTINEX, Inc.

592 Apollo Street

Brea, CA 92821 USA

TEL: 714 990-2300

TOLL FREE: 1-800-ALTINEX

WEB: www.altinex.com

E-MAIL:solutions@altinex.com

400-0199-006 11