6. The MSR cannot be read with my software
Possible causes and solutions:
6.1MSR head is not working properly.
Open NotePad; Use a card with a magnetic stripe on the back such as credit card or debit card. Swipe the card and see on Notepad if there is an output. If no data is displayed, please contact Preh customer service to repair your keyboard.
6.2The keyboard MSR does not have the correct settings that are required by your software.
Please contact your software provider to learn the requirements of your software to read the MSR. Ask them about headers, terminator, sentinels and checksum output requirements. After that please refer to “How to change the MSR settings” on page 12 to change the settings.
6.3Your software might require OPOS settings.
OPOS is a standard for Point of Sale systems and equipment. It is probable that your software will require these settings. Please follow the instruction on “How to change the MSR settings” on page 12 to change the settings
7.The keyboard does not respond and Scroll lock LED is flashing
Possible causes and solutions:
7.1Online programming was activated.
Please see “How to remove Online programming” on page 15.
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