Escient M51001-01A1 user manual Network Problems, Software Update Problems

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TROUBLESHOOTING

NETWORK PROBLEMS

If you experience problems registering a FireBall or connecting to the Internet to lookup disc information, try these possible fixes before calling Escient Tech Support:

•Make sure that your FireBall is properly connected to your home network and that all cables are in working order.

•FireBall communicates using TCP/IP and UDP over Ethernet networks using ports 80, 443, and 1755. If you have a router installed on your network, make sure that these ports are open for TCP and UDP.

•If Dynamic TCP/IP addressing fails, check your router to make sure that it is configured to assign dynamic IP addresses via DHCP and try rebooting your router.

•If DHCP addressing still isn’t working, try using static IP addresses. The Internet Assigned Numbers Authority (IANA) has reserved the following three blocks of the IP address space for private networks: 10.0.0.0 - 10.255.255.255, 172.16.0.0 - 172.31.255.255, and 192.168.0.0 - 192.168.255.255. Note that the first block is nothing but a single class A network number, while the second block is a set of 16 contiguous class B network numbers, and the third block is a set of 255 contiguous class C network numbers. The complete RFC 1918 can be found via FTP on http://nic.ddn.mil

•Crestron, AMX, or other third party controllers capable of controlling the FireBall over Ethernet use port 251. Make sure your router has port 251 open if you plan on using two-way control over Ethernet.

SOFTWARE UPDATE PROBLEMS

Manual Software Update Checks

Software Updates are automatically checked once a week starting on the day of the week your FireBall was first registered. You can manually check for a software update by accessing the Software Update menu found under the Setup/Utilities Menu.

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FireBall™ FP-1 User’s Manual

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Contents FP-1 USER’S Manual Ethernet Connection Test Accessing Music from Your PC or MACActivation Idle Time Other Modes Retail Demo Mode Viewing by Genre Using the Jukebox QueueNetwork Problems Software Update Problems SpecificationsNetworking Server Selection About this Manual Record Your Serial Number FireBall FP-1 User’s Manual FireBall FP-1 User’s Manual Warranty Information FireBall FP-1 User’s Manual Escient Privacy Policy Terms and Definitions Power States User’s FP-1 Source Modes Select Entering Numeric Entry Mode FireBall FP-1 User’s Manual Audio / Video Outputs Pin outs for the RS-232 input Ethernet Connections FireBall FP-1 User’s Manual Registration Connecting Your Ipod Browsing Your Music Library Playing the Current Title View By Artist User’s Manual Jukebox Play Modes Changing the Current Play ModeViewing by Genre Adding Songs and Playing the Jukebox Queue Saving the Jukebox Queue Reordering the Jukebox QueueRemoving a Song from the Jukebox Queue Clearing the Entire Jukebox QueueFireBall FP-1 User’s Manual Playing the Current Station Creating Playlists Adding Internet Radio Stations Updating the Internet Radio Stations List Editing Disc Info Editing Track Names Searching for the Original Cover Editing Radio Information Editing Playlists Deleting Playlists Setting User Preferences GET Cover ART Status Selecting Your Language Activation Idle Time Retail Demo Mode Specify which US time zone your FireBall is located Setting Your Time ZoneCustomizable User Interface Enabling Password Protection Ethernet Settings Server Settings Fireball Music Sharing Video Format Centering the Fireball Screen Adjusting Your TV’S Brightness Adjusting Your TV’S Contrast Adjusting Your TV’S Sharpness Adjusting Your TV’S Color and Tint IR Remote Control Direct Access Codes Function Multi-Key Combinations Function Multi-Key Combinations Button Overlay Serial COM Port AMX Getting Information about Your Fireball Restarting the System Updating the Software Controlling Fireball from a WEB Browser Setting UP the Fireball WEB ServerID3 TAG Support Servers Networking Contact your dealer or Escient’s Customer Support group Network Problems Ntsc Video SpecificationsFireBall FP-1 User’s Manual
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