Concord Camera C 3.1 SL manual Getting Help, Troubleshooting Section in this USER’S Guide

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GETTING HELP

GETTING HELP

TROUBLESHOOTING SECTION IN THIS USER’S GUIDE

Please refer to the Troubleshooting section first, as it contains some of the most common problems that users encounter.

WEBSITE CUSTOMER SUPPORT/FAQ

For problems that are not listed in the Troubleshooting section, please visit our customer support website at www.concord-camera.com to view the Frequently Asked Questions (FAQ) by clicking the appropriate camera model picture in the “Camera Support” Section. Most of the latest support issues are posted and answered in the FAQ section. If the problem you are encountering is not listed either in the troubleshooting section of this User’s Guide or the FAQ section on our website, you can also E-mail us by clicking the E-mail address link to the customer support center in the “Camera Support” Section.

CUSTOMER SUPPORT

Before You E-mail or Call us

If you have questions concerning the operation of the camera or software installation that are not listed either in the troubleshooting section of this User’s Guide or the FAQ section on our website, feel free to speak to or email a customer service representative. Before emailing or calling us, please have the following information ready:

Camera Information:	Computer Information:
Name of camera model	Operating System
Camera Serial Number	Computer Maker and Model
	Exact Error message received

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Contents User’s Guide Congratulations Table of Contents Downloading Pictures and Video Clips Onto Your Computer TroubleshootingGetting Started Package ContentsSystem Requirements WindowsMacintosh Camera Camera OverviewFront View Back ViewTop View Bottom ViewSide View Shooting Mode Review ModeLCD indications Loading the Batteries Checking the Battery LevelInserting AN SD Card Optional Full white Low red, can not use flashSetting Time and Date Stamp Turning the Camera on and OFFTo remove the SD card Taking Pictures in Marco Mode Taking Pictures and Videos ClipsTaking Pictures Taking Pictures with SELF-TIMER Taking Video ClipsTaking Continuous Pictures Using the Digital Zoom Setting the FlashFlash Mode Flash Fires Setting Exposure Compensation Setting White BalanceSetting Size / Resolution Customizing Your Camera SettingsMode Indicator Size Description Setup menu and features Setting the TV video signal format to PALNtsc Default Setting the TV video signal format to Ntsc Turning the LCD On or Off Viewing Files Reviewing Your FilesMagnifying Pictures Thumbnail ViewRunning Slide Show Deleting Stored Files Deleting ONE FileDeleting ALL Files Formatting the Internal Memory or SD Card Cancel One or To cancel direct printing settingsPrinting Stored Pictures Selecting Pictures for PrintingPrinting Pictures Directly Installing Your Camera Driver Software Installation for Windows UsersOption Description StepClick Ulead Photo Explorer 8.0SE Installing the Ulead Photo ExplorerClick Next Read the agreement, and then click Yes Step Step Click Finish Installing the Ulead Cool 360 Optional Step Click on Install Ulead CoolClick Ulead Cool Read the agreement, and then click Yes Click Next Step Click Finish Insatlling Adobe Acrobat Reader Optional Click Install Adobe ReaderInstallation progress Click OK Preparing to Download Files to Your Computer Downloading Pictures and Video Clips Onto Your ComputerDownloading Files to the Computer Downloading files from the cameraFor Macintosh Users Using Jenoptik C 3.1 SL AS a WEB Camera for Windows only Installation MessageFor Win 98SE For Win XP For WinClick Finish to complete the installation Windows 98SE Unplugging Your Camera from the ComputerWindows ME/2000/XP MacintoshSetting TV Mode Connecting the Camera to TVConnecting the Camera to the Television Using the TV AS a Live ViewfinderTrouble Shooting Problem Possible Cause Possible SolutionSee Loading the Batteries Trouble Shooting Images Stored approx SpecificationImage Quality Storage Capacity for 16 MBWebsite Customer SUPPORT/FAQ Customer Support Troubleshooting Section in this USER’S GuideGetting Help Before You E-mail or Call usSafety Tips Safety Tips and MaintenancePrecautions for SD Memory Cards Precautions for batteriesSafety Tips and Maintenance FCC Information Regulatory InformationUser Information Tested to comply With FCC standards For Home or Office USE