ZyXEL Communications IPC-4605N manual Symptoms, Causes, and Solutions

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9.6

Symptoms, Causes, and Solutions

Listed below are some common problems, and their solutions.

 

 

Symptom

Possible Cause/Solution

 

 

 

 

 

The entered IP address is incorrect.

 

 

Make sure the IP address you entered matches the IP address of your camera. If you are

 

 

certain that your camera is configured with the same subnet mask as that of your PC, you

 

 

can first disconnect other cameras, then run the eaZy Wizard to scan for the camera on your

 

 

network. It will display the camera’s IP address on your network.

 

 

(Note: If you’re running Windows7/Vista, you’ll need to run the eaZy Wizard tool with

 

 

system administrator rights. Simply right-click the eaZy Wizard icon and select “run as

Problems accessing

administrator”)

from LAN network

If you’re not sure whether your camer is on the same subnet as your PC, reconnect your

using web browser

camera to your PC directly (configure the IP address of your PC as 192.168.0.X), and run

 

 

eaZy Wizard again to reconfigure its subnet address to match that of your PC, then

 

 

reconnect it to your router or switch and run eaZy Wizard again.

 

The viewing PC is not connected to the LAN network.

 

Check to see if your PC has a successful connection to the LAN network your camera is

 

installed on. You can open a command prompt window (by pressing Winkey+R, typing

 

“cmd,” and hitting OK), then input ‘ipconfig’ and press [Enter]. When your PC is

 

connected to the network, it will display information about your IP address, subnet mask,

 

etc.

 

The wireless adapter is not firmly plugged into the camera's USB socket.

 

Check if the wireless adapter is firmly plugged into the USB socket on camera. When

 

camera has established wireless connection successfully, the LED status indicator of the

Problems accessing

wireless dongle will appear green and blue.

 

Wireless settings are not configured properly.

via wireless

Check to see if wireless settings are configured correctly. Go to the camera’s Wireless

connection

Settings page and make sure you have inputted the right IP address, SSID and

 

 

Keyphrase.

 

The wireless connection is broken.

 

If you intend to access your camera by way of wireless connection, please check that:

 

1. The IP camera is connected to the correct wireless access point.

 

2. You have correctly set the encryption type and key for the wireless connection. If you

 

didn’t use a router on your network, the default IP address for the camera will be

 

192.168.0.128.

 

You can check the status of the connection by logging on to your router's maintenance

 

page. Consult with the manufacturer of your router for detailed instructions.

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Contents IPC-4605N Page Contents FCC Interference Statement Important Notices Regulatory NoticeConventions in this Manual About This ManualGetting to know your IPC-4605N Package Contents Features Camera Layout Red IR LEDs Left, Blue Status LED Right LED Status IndicatorInstallation Connecting Your IPC-4605N Wireless Wall and Ceiling Mounting Initial Setup Accessing your camera Accessing via iSecurity+ Web App CloudEnabled Viewing Accessing via iSecurity+ Smartphone AppPage Page Layout Page Icons Voice Communication Enable Digital ZoomAccessing via iPhone/Smartphone Web Browser Page Accessing via 3GPP Mobile Phone Configuration Video Settings Camera Settings Page User Settings Audio SettingsPage Ethernet Settings Network SettingsWireless Settings Network Bandwidth Network DiagnosticAdvanced UPnP Ddns9 QoS 8 RTPPTZ Control Preset Points Add Preset PointsDelete Preset Points Patrol Speed PTZ Position ResetPatrol Mode Patrol OrderingMail Server Event SetupEvent Servers FTP Server SMS Server Image ServerNotify Server Http ServerAPI ID Trigger Setup Page Audio Detection Recording SetupMotion Detection 4 I/O StatusPage Date Recording HistoryMulti-Camera Event Viewer Log MaintenanceSystem Maintenance InformationProfile Management Reboot CameraFirmware Update Reset All Settings to DefaultCabling Check TroubleshootingReconfiguring Your Device Resetting to Factory Defaults No User Interface in the Browser Trouble with ActivePage Trouble with Remote Viewing on Browser Page Symptoms, Causes, and Solutions Both the IPCamClientActiveX.cab and USActiveX.cab control Internet connection error Settings page, or visit speedtest.net http//speedtest.net Technical Support Information Snapshots often suggests a problem with the memory cardHorizontal Technical Specifications5C ~40C GPL Open-Sourced ComponentsIwlist V29 Libcrypto.so.0.9.8 V0.98m Libsockipc.so.1.2 V2.11 GPLv3 Libssl.so V0.98m GNU General Public License Page Page Page GNU Library General Public License Page Page Page Page Page Page Page Preamble GNU General Public LicenseTerms and Conditions Basic Permissions Conveying Verbatim Copies Page Additional Terms Acceptance Not Required for Having Copies No Surrender of Others Freedom Revised Versions of this License How to Apply These Terms to Your New Programs