9.6 | Symptoms, Causes, and Solutions | |
Listed below are some common problems, and their solutions. | ||
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Symptom | Possible Cause/Solution | |
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| The entered IP address is incorrect. |
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| Make sure the IP address you entered matches the IP address of your camera. If you are |
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| certain that your camera is configured with the same subnet mask as that of your PC, you |
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| can first disconnect other cameras, then run the eaZy Wizard to scan for the camera on your |
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| network. It will display the camera’s IP address on your network. |
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| (Note: If you’re running Windows7/Vista, you’ll need to run the eaZy Wizard tool with |
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| system administrator rights. Simply |
Problems accessing | administrator”) | |
from LAN network | If you’re not sure whether your camer is on the same subnet as your PC, reconnect your | |
using web browser | camera to your PC directly (configure the IP address of your PC as 192.168.0.X), and run | |
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| eaZy Wizard again to reconfigure its subnet address to match that of your PC, then |
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| reconnect it to your router or switch and run eaZy Wizard again. |
| The viewing PC is not connected to the LAN network. | |
| Check to see if your PC has a successful connection to the LAN network your camera is | |
| installed on. You can open a command prompt window (by pressing Winkey+R, typing | |
| “cmd,” and hitting OK), then input ‘ipconfig’ and press [Enter]. When your PC is | |
| connected to the network, it will display information about your IP address, subnet mask, | |
| etc. | |
| The wireless adapter is not firmly plugged into the camera's USB socket. | |
| Check if the wireless adapter is firmly plugged into the USB socket on camera. When | |
| camera has established wireless connection successfully, the LED status indicator of the | |
Problems accessing | wireless dongle will appear green and blue. | |
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Wireless settings are not configured properly. | ||
via wireless | ||
Check to see if wireless settings are configured correctly. Go to the camera’s Wireless | ||
connection | ||
Settings page and make sure you have inputted the right IP address, SSID and | ||
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| Keyphrase. | |
| The wireless connection is broken. | |
| If you intend to access your camera by way of wireless connection, please check that: | |
| 1. The IP camera is connected to the correct wireless access point. | |
| 2. You have correctly set the encryption type and key for the wireless connection. If you | |
| didn’t use a router on your network, the default IP address for the camera will be | |
| 192.168.0.128. | |
| You can check the status of the connection by logging on to your router's maintenance | |
| page. Consult with the manufacturer of your router for detailed instructions. |