Symptom | Possible cause/solution |
A warning message | Network quality is not high enough. |
| |
appears stating | This means the camera’s browser interface, WebVUer, could not receive a steady stream |
“Your video | of video data from your camera. The loss of video data might also be caused by network |
quality is too high | congestion or insufficient bandwidth. Please refer to other related troubleshooting tips. |
for your Internet | Additionally, if the CPU usage on your viewing computer is too high, the same warning |
bandwidth.” | message will be showed. You can monitor the CPU usage by right clicking on your |
| Windows taskbar and choose “task manager”, and then click the Performance tab. |
| The microSD card is not inserted firmly into position. |
| Remove the memory card and |
| properly installed, go to [Setup] > [Recording Setup] > [Micro SD], and check if [SD Card |
Cannot store | Status] and [SD Card Capacity] shows correct information. If "not detected" is shown, |
recordings on a | remove and |
microSD card | The microSD card is not properly formatted. |
| Go to main setup page, and choose [Recording Setup] from the left menu. Choose |
| [Micro SD] for the "Destination" field, and then press the [Format] button. If still not |
| functioning properly, try storing still snapshots onto the SD card. Failure in storing |
| snapshots often suggests a problem with the memory card. |
| Your microSD card is not supported by the camera. |
| Your IP camera may not fully support high capacity memory cards from all |
| manufacturers. Contact ZyXEL if you think you’ve encountered an SD card compatibility |
| problem. |
| Your SD card does not meet writing speed requirements. |
| You may experience minor issues in video recording when your SD card doesn’t meet |
| writing speed requirements. ZyXEL recommends using class 4 or above SD cards for |
| video recording. |
| A motion detection region has not been configured for recording triggered motion events. |
| If you want to record video clips of detected motion to an SD card, you’ll need to set at |
| least one motion detection region before setting up |
| Setup. |
Technical Support Information
In the event of problems that cannot be solved, please contact your vendor. If you cannot contact your vendor, contact a ZyXEL office in the region in which you bought the device. Regional offices are listed at www.zyxel.com/web/contact_us.php
ZyXEL communications Corporation – Worldwide Headquarters www.zyxel.com
Tel.
11F., No. 223, Sec. 3 Beixin Rd., Xindian Dist., New Taipei City 231, Taiwan (R.O.C)