Warranty and Return Information

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment. Exceptions to this warranty are as noted below:

•Five years on Pelco manufactured cameras (CC3500/CC3600/CC3700 and MC3500/MC3600 Series); two years on all other cameras.

•Three years on Genex® Series (multiplexers, server, and keyboard) and 090 Series Camclosure® Camera System.

•Two years on 100/150, 200, and 300 Series Camclosure Camera Systems.

•Two years on all standard motorized or fixed focal length lenses.

•Two years on Legacy®, CM6700/CM6800/CM6800E/CM8500/CM9500/CM9740/CM9760 Matrix, DF5 and DF8 Series Fixed Dome products.

•Two years on Spectra®, Esprit®, and PS20 Scanners, including when used in continuous motion applications.

•Two years on Esprit and WW5700 series window wiper (excluding wiper blades).

•Eighteen months on DX Series digital video recorders.

•One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.

•Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications (that is, preset scan, tour and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1.Model and serial number

2.Date of shipment, P.O. number, Sales Order number, or Pelco invoice number

3.Details of the defect or problem

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

In order to expedite parts returned to the factory for repair or credit, please call the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid. Ship to the appropriate address below.

If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico:

Service Department

Pelco

3500 Pelco Way

Clovis, CA 93612-5699

If you are located outside the continental U.S., Alaska, Hawaii or

Puerto Rico:
Intermediate Consignee	Ultimate Consignee
American Overseas Air Freight	Pelco
320 Beach Road	3500 Pelco Way
Burlingame, CA 94010	Clovis, CA 93612-5699
USA	USA

®Pelco, the Pelco logo, Spectra, Genex, Legacy, Esprit, and Camclosure are registered trademarks of Pelco.

™HyperHAD and EXviewHAD are trademarks of Sony Corporation.

		© Copyright 2003, Pelco. All rights reserved.

REVISION HISTORY
Manual #	Date	Comments
C1937M	3/02	Original version.
C1937M-A	5/02	Revised the lens connector wiring chart.
C1937M-B	8/02	Added certifications. Revised Important Safeguards and Warnings.
C1937M-C	4/03	Added S-mark certification.

[ 12 ] Pelco Manual C1937M-C (4/03)

CC3701H-2X, C1937M-C (4/03) specifications

The Pelco C1937M-C (4/03) is a robust and versatile video surveillance camera that has become popular in various security applications. Known for its high-quality imaging and reliable performance, the CC3701H-2X model comes equipped with several advanced features and technologies that enhance its usability and effectiveness in diverse environments.

One of the standout features of the Pelco C1937M-C is its high-resolution imaging capabilities. It provides clear and detailed video output, ensuring that critical details are visible even in challenging lighting conditions. This capability is essential for applications where facial recognition or license plate identification is required, making it an ideal choice for security professionals.

The CC3701H-2X incorporates advanced image processing technology that enables it to perform well in both low-light and high-contrast situations. With a wide dynamic range (WDR), this camera can capture clear images in scenes that have both bright and dark areas, significantly reducing issues related to glare and shadows. The addition of infrared (IR) capabilities allows for night vision, ensuring that surveillance can continue around the clock.

Durability is another characteristic that sets the Pelco C1937M-C apart. This camera is designed to withstand harsh environmental conditions, making it suitable for outdoor installations. With an IP-rated housing, it offers protection against dust and moisture, ensuring long-term functionality without the need for frequent maintenance or replacement.

Moreover, the CC3701H-2X leverages Power over Ethernet (PoE) technology, which simplifies installation by allowing the camera to receive both power and data through a single cable. This not only reduces the complexity of the installation process but also enhances flexibility in camera placement, as it can be installed in locations where power outlets may not be readily available.

Integration with existing security systems is made easy with the Pelco C1937M-C camera, as it supports various communication protocols. This ensures compatibility with a wide range of video management systems (VMS), facilitating seamless operation in multi-camera setups.

In conclusion, the Pelco C1937M-C (4/03) and CC3701H-2X model stand out as a reliable choice for security applications, offering high-resolution imaging, advanced low-light performance, rugged durability, and easy installation through PoE technology. Its versatility and integration capabilities make it an essential asset for both commercial and residential security solutions.