plawa-feinwerktechnik GmbH & Co.KG Nox 1.3 Troubleshooting Problems, Symptom Problem Solution

10 Troubleshooting Problems

The troubleshooting guide is designed to help you. If problems continue, please contact your local customer support hot-line. See your registration card for help line contact details.

	Symptom		Problem		Solution
I receive an error message when			“SPYPEN NOX Camera Driver”	Shut down all other applications and
I am installing “SPYPEN NOX			does not load.	attempt to reinstall the driver.
Camera Driver”
				Check the USB controller in your BIOS
				if it is activated. If this does not work
				contact your national customer support
				representative.
I receive a message no image to			Connection failure.	Check all cable connections are secured.
download when I try to upload
images to my computer.
I cannot upload images to the Mac			Connection failure.	Check all cable connections are secured.
My CD Installation wizard does			The auto installation file is	Go to the computer desktop. Right click
not work.			switched to off or The CD-ROM is	on “My Computer”.		Click “Properties”.
			disconnected.	Select “Device Manager”.			Double click
				on “CD_ROM”, double click on “CD-R
				(normally	the manufacturer’s name.
				Click on	“Settings”.		Ensure “Auto
				insert notification” is ticked and the
				“disconnect” is ticked. If you change
				the settings the computer will ask you
				to restart your PC. Click “Yes”.
Camera does not turn on
	or		Battery is exhausted.	Recharge the battery.
Low battery ion appears.
Camera suddenly powers down.			Auto Power Function activated	Turn power back on
			or		or
			Battery is exhausted.	recharge the battery.
Image is not recorded when the			Camera is turned off	Turn the camera on
shutter button is pressed.			or		or
			Flash unit is being charged	Wait until flash unit charging finishes
			or		or
			Memory is full.	Delete images you no longer need, or
				use another memory card.
Camera powers down during self-			Battery is exhausted.	Recharge battery.
timer countdown.
Recorded pictures are not saved			Camera powers off before the save	If the indicator is on the LCD screen,
in memory.			operation is complete	recharge battery
			or		or
			Removing the memory card before	Do not remove the memory card before
			the save operation is complete.	the save operation is complete.
Color of the playback pictures is			Sunlight or light from another	Position the camera so sunlight does not
different from the picture on the			source is shining directly into the	shine directly onto the lens.
Monitor screen during recording.			lens during recording.
Pictures are not displayed.			A memory card with non-DCF	This camera cannot display non-DCF
			pictures recorded with another	pictures recorded onto a memory card
			camera is loaded in the camera.	used by another digital camera.
The	picture selection	screen	All the pictures in memory are	Unprotect the pictures you want to
does not appear when DELETE is			protected.	delete.
selected.
I	cannot communicate	with	Camera is not set to WDM.	Camera should be set to WDM.
NetMeeting successfully.
I cannot download images and video			No removable disk in My Computer	Go to the computer desktop and click “My
				Computer”, then click “Properties”, select
clips in Windows Me			when plug the camera to PC.
				“Device Manager”. Double click “My
				Digital Cam” and click “Update Driver”.
				Insert the SPYPEN NOX CD ROM and
				locate the	driver	from	SPYPEN NOX
				CD ROM to update Mass Storage driver
				in Windows Me.

Please also refer to the help files & User Guides that accompany the enclosed applications. For further information and support, please visit our website: http://www.SPYPEN.com

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