Technical Support, Contacting Zoom by E-mail

Technical Support

Your first avenue of support should be through the organization that provided you with your Zoom Camera. If you still desire to directly contact Zoom Technical Support, please feel free to do so. For your records, and to facilitate Technical Support from either your equipment supplier or Zoom, please write down the following information when you receive your Zoom Camera.

Product Name __________________________________________

Product Model Number __________________________________

Product Serial Number __________________________________

The serial number for the camera is located on the back of the unit below the barcode. Once you have located the serial number, please be sure to write it down. This will greatly speed up your service and ensure that the service representative is addressing the proper model of camera.

Contacting Zoom by E-mail

You can e-mail Zoom with any tech support questions you have and one of our Technical Support Engineers will respond by e-mail within 2 business days. Send your questions to:

www.zoom.com/techmail

When e-mailing Zoom, be sure to include the following:

•Serial number(s)

•Your full name and mailing address

•A detailed description of your problem.

Contacting Zoom by Phone

In the U.S. Zoom Support phone lines are open Monday to Friday, 9:00 AM to 11:00 PM Eastern Time. Please call:

(561) 997-9683

In the United Kingdom, Zoom Support phone lines are open Monday to Friday, 9:00 AM to 5:00 PM Greenwich Mean Time. Please call:

+44 (0)1276 704440

Return of Defective Units

Please contact your local distributor or reseller for factory-authorized repair or replacement of your in-warranty defective product. If you are unable to reach your distributor, you can contact Zoom Factory Customer Service in the United States by calling: