APPENDIX
TROUBLESHOOTING
Troubleshooting
Error | Possible Cause | Solutions |
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| • Confirm that all cables are connected correctly |
| Cable from power adapter is loose or is unplugged | • Confirm that the power adapter is securely connected to the |
| back of the unit | |
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System is not receiving |
| • Confirm that the system is powered on (LED indicators on the |
| front should be ON) | |
power or is not powering up |
| • If the unit is connected through a power bar or surge protector, |
| Cables are connected, but system is not receiving | try bypassing the bar and connecting the power directly to the |
| sufficient power | wall outlet |
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| • Confirm that there is power at the outlet |
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| • Connect the power cable to another outlet |
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| • Test the outlet with another plugged device |
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Micro SD card is not | Micro SD card is loose or not properly connected | • Remove the Micro SD card and reinsert firmly |
| ||
detected by the system |
| • Install Micro SD card |
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There is no picture on |
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selected channels/camera | Camera is not connected to network | • Try moving the camera to another network or use another cable |
picture is not being |
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displayed |
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Camera is not focusing | Camera only has a manual focus | • Rotate focusing ring to adjust focus |
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Minimum System Requirements
CPU: AMD Athlon 64 X2
OS: Windows XP / Windows 7, Windows 8.0
RAM: 2.5GB RAM or Higher
Video: ATI X1800 or better / Nvidia 7800 or better / Intel 4100or better / 256MB minimum video RAM
Router: Must support 802.11n, Range of
Internet Connection is Required to view Remotely ISP bandwidth of at least 8mb download / upload speed required
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