AT18_manual_UK_31Jan2007 2/2/07 6:15 PM Page 14
ATC-2K Website
Please use the link below to check for the latest information.
http://www.oregonscientific.com/atc2k/us
X) Troubleshooting
Before contacting an authorized service center at 0871 222 1966 or sending an email to atc@oregonscientific.com. Please carry out the following simple checks as they may save you the time of an unnecessary service call.
There's no display
-Are the batteries properly installed? -Do the batteries need replacing?
After ATC-2K is connected to my PC, it cannot find the new drive in My Computer folder
-Make sure each end of the ATC-2K USB cable is correctly connected.
-Make sure your USB port is working properly. Try connecting another USB device into the port. If the other device does not work, the USB port may have a malfunction. In this case, contact your system manufacturer or
the manufacturer of your USB card.
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I can't capture the video footage
-Make sure there is enough space on the internal memory of ATC-2K or the SD card; the display will tell you how much time there is left for video recording.
-Make sure the SD card is not locked with the Write-Protect switch if you have inserted the SD card. The letters “Err” will be displayed if the SD card is locked.
The remaining time is not accurate.
-The remaining time is not always accurate because it is only an estimate. The remaining time depends not only on the time recorded, but on the color density of the video footage. Under conditions with high contrast, such as outdoors, the actual time available will be less than under low-contrast conditions, such as indoors.
I can't play the video footage on my television
-Make sure each end of the AV cable is properly and firmly connected to ATC-2K and to your television.
-Make sure the ATC-2K is turned on.
Some captured video footage cannot be found when SD card is inserted -The video footage may be stored on the internal memory.
Connect ATC-2K to your PC without an SD card, and it will show the files in the internal memory.
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