Troubleshooting
Problem | Resolution |
|
|
“No capture device found” error | Make sure you have connected the webcam correctly into the USB port or try a |
| different USB port on your PC. |
| There may be a conflict with previous camera/scanner software installed on your |
“Camera not connected” error | PC. You may need to remove the previous software before using this device. Try |
| removing the previous driver and reinstalling the software. |
|
|
Webcam image is blurry | For a sharper image, adjust the focus by rotating the focus ring located on the |
| front of your webcam. |
|
|
Webcam image is too dark | There may be a conflict with previous camera/scanner software installed on your |
(Black or green screen) | PC. You may need to remove the previous software before using this device. Try |
| removing the previous driver and reinstalling the software. |
| Make sure there is sufficient light in the room. |
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