Kodak R502 manual Camera/computer communications

	Getting help
Camera/computer communications
If	Try one or more of the following
Cannot transfer pictures.	■ Disconnect the USB cable. Close all open applications.
(The Add New Hardware Wizard	Re-install the software (page 37).
cannot locate drivers.)
The computer does not	■ Turn on the camera (page 3).
communicate with the camera.	■ Install new battery (page 1) or charge rechargeable
	battery (page 2).
	■ Connect the USB cable to the camera and the
	computer (page 37).
	■ Install the software (page 37).
	■ Disconnect the USB cable. Close all open applications.
	Re-install the software (page 37).
	■ Disconnect the camera and cable from the computer.
	Close all software applications, then reconnect the
	camera.
Pictures taken in Smart Capture	■ In the Setup menu, change the Orientation Sensor
with Orientation Sensor set to “On	setting to “On” (page 35). Then, take new pictures
Transfer” are not correctly rotated	and transfer them to the computer.
when transferred to the computer.
HD videos longer than 20 minutes	■ Use a card reader to drag and drop long videos to the
are not transferred to the	computer.
computer.	■ Take shorter videos.
Tags that are assigned to a video	■ After a picture/video is transferred to the computer,
do not transfer to the computer.	assign tags using KODAK Software.
Email tags are not transferred to	■ After a picture/video is transferred to the computer,
the computer, or email address are	assign email tags using KODAK Software.
deleted from the camera.

www.kodak.com/go/support 47