Troubleshooting

Problem	Possible cause	Solution

I output 3D video/	Your TV/display is	Covert the 3D video/photo into red/
photo playback to	2D and therefore	cyan format. Then play and output the
my home HDTV.	does not support	converted file on your 2D HDTV/display.
But the 3D effect	the format of the 3D	You also need to wear the accessory
does not work.	files.	red/cyan glasses.

I output 3D video/	The system of your
photo playback	3D TV/display is not	Select “side-by-side” setting in your 3D
to my home 3D	3D TV/display is not	Select “side-by-side” setting in your 3D
to my home 3D	correctly set up to	HDTV/display to correctly display the 3D
HDTV. But the 3D	correctly set up to	HDTV/display to correctly display the 3D
HDTV. But the 3D	support the format	effect.
effect does not	of the 3D files.
work.	of the 3D files.
work.

		1) If your 3D PC/notebook is “Nvidia 3D”
		compatible, you can set the TotalMedia
I play my 3D	The PC/notebook	HDCam program to support “Nvidia 3D”
I play my 3D	The PC/notebook	directly.
videos/ photos on	does not support	directly.
videos/ photos on	does not support	2) If your PC/notebook is not “Nvidia 3D”
my 3Dfeatured	“side-by-side” 3D	2) If your PC/notebook is not “Nvidia 3D”
my 3Dfeatured	“side-by-side” 3D	compatible, you may consider installing
PC/notebook.	format or the system	compatible, you may consider installing
But the 3D effect	is not correctly set	“Nvidia 3D kit” to support the effect.
But the 3D effect	is not correctly set	3) You can download and install the 3D
does not work.	up.	3) You can download and install the 3D
does not work.	up.	freeware “Stereoscopic Player”, and set
		freeware “Stereoscopic Player”, and set
		up the software to support “side-by-side”
		3D effect.

Flash occurs
when I wear my	You are watching
Shutter Glasses	3D files under 50Hz	Turn off the fluorescent light to avoid
(that comes with	or 60Hz fluorescent	interference and then watch the 3D files.
3D HDTV/display)	light.
to watch 3D files.