Troubleshooting
Refer to the symptoms and solutions listed below before sending the camera for repairs. If the problem persists, contact your local reseller or service center.
Symptom | Cause | Solutions / Corrective Actions | |
The power does not come | The battery is not inserted. | Insert the battery correctly. | |
on. | The battery is exhausted. | Recharge the battery. | |
| The battery is not fully charged. | Fully charge the battery and | |
| discharge it for at least one | ||
| The battery is not used for an | ||
The battery runs out quickly. | complete cycle before use to | ||
extended period of time after | |||
| being charged. | maximize its performance and | |
| lifetime. | ||
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The battery or camera feels | Long period of continuous use of | ||
warm. | the camera or the flash. | ||
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| The shutter button is not pressed | Press the shutter button all the | |
Even if press the shutter | all the way down. | way down. | |
The memory card does not have | Insert a new memory card, or | ||
button, the camera does not | |||
take a picture. | any free capacity. | delete unwanted files. | |
The memory card is | Remove the | ||
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Images do not appear on the | LCD monitor is dark. | Adjust the brightness of the | |
LCD monitor. |
| LCD monitor in the menu. | |
| The lens is dirty. | Wipe clean with a soft, dry cloth or | |
Although it is set to auto | lens paper. | ||
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focus, it does not focus. | The distance to the subject is | Get your subject within the | |
| smaller than the effective range. | effective focus range. | |
The contents on the memory | You played back a memory card | Insert a memory card that was | |
card cannot be played back. | that was not formatted by this | formatted on this camera. | |
| camera. |
| |
| The file is protected. | Cancel protection. | |
Files cannot be deleted. | The memory card is | Remove the | |
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Even when the camera’s |
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buttons are pressed, it does | The battery is running low. | Recharge the battery. | |
not operate. |
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The date and time are | The correct date and time is not | Set the correct date and time. | |
wrong. | set. | ||
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| Check whether the hard disk has | |
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| space for running Windows, and | |
| The free space on the hard disk in | if the drive for loading image files | |
Cannot download images. | your computer may be insufficient. | has a capacity at least that of the | |
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| memory card inserted in the | |
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| camera. | |
| No power supply. | Recharge the battery. |