Troubleshooting
Connecting to a computer
Symptom
Explanation/Solution
When accessing videos, a computer does not | • | Disconnect the USB cable from the computer and camcorder, restart the computer, then reconnect it | |
recognise your camcorder. |
| correctly. | |
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| • You need to install a video codec on the PC to play back the files recorded by your camcorder. Install or | ||
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| run the internal edit software | |
| • Make sure you insert the connector in the correct direction, and connect the USB cable to the USB | ||
Cannot play back a video file properly on a PC. |
| jack on your camcorder firmly. Disconnect the cable from the computer and camcorder, restart the | |
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| computer. Reconnect it properly. | |
| • Your computer may not have the necessary performance specifications to play back a video file. Check | ||
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| the recommended computer specifications. | |
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| • Exit the | ||
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| • Set PC Software to On in the Settings menu. | ||
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| • The image or sound of the video file may stop playing back temporarily depending on the data transfer | ||
The image or sound of the video file recorded by |
| speed of PC. Copy the video file to your PC and then play it back on the PC. | |
your camcorder does not play back correctly on | • | If you connect the camcorder to your PC that the PC does not support | |
your PC. |
| the image or sound of the video file may not play back correctly. Video files copied to the PC are not | |
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| affected by it. | |
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| • Check the system requirements to play back a video. ¬page 84 | ||
The playback screen is paused or distorted. | • Exit all other applications running on the computer. | ||
• | If you play back the recorded file by connecting the camcorder to your PC, the file may not play back | ||
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| smoothly depending on the data transfer speed of PC. | |
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