Troubleshooting
Troubleshooting
✤If your device fails to function as expected, please check the following before contacting service personnel. Refer to the page numbers listed for further details.
Self Diagnosis Display
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| Display | Blinking | Informs that… |
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| Slow | The battery pack is almost | Change to a charged one or connect to other power | |
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TAPE END! | Slow | When the remaining time on the | Prepare a new cassette | |||||
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| tape is less than 2 minutes |
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TAPE END! | No | Cassette has reached its end | Change to a new cassette | |||||
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TAPE! | Slow | No cassette tape is inserted | Insert a tape | |||||
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PROTECTION! | Slow | The tape is Record Protected | Change to a new cassette or release the tape | |||||
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| record protection | |
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| D,L,C,R | Slow | Camcorder has a mechanical fault | 1. | Eject the cassette tape. | |
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| 2. | Set to off |
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| 3. | Detach the battery. |
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| 4. | Restart the camcorder |
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| If problem continues, contact your local service | |
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| Slow | Moisture condensation | See page 11 | |
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NO CARD! | Slow | No memory card is inserted | Insert a memory card | |||||
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CARD FULL! | Slow | Not enough space for saving | Change to a new memory card or delete recorded | |||||
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| pictures | images | |
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NO IMAGE! | Slow | There are no images recorded to | Record a new still image | |||||
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FILE ERROR! | Slow | The image file has an error | Delete the image or format the memory card | |||||
CARD ERROR! | Slow | Memory card is formatted by other | Format the memory card using the camera menu | |||||
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| device or has error in system folder |
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✤If these instructions do not solve your problem, contact your nearest Samsung dealer or authorised service center/personnel.
Symptom | Possible Causes | Measure | |||
No power is supplied | The power is not connected properly | Connect the AC adapter properly, page 27 | |||
| The battery is dead |
| Replace the dead battery pack | ||
| The battery is too cold |
| Warm up the battery or move to warmer place | ||
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| Viewfinder is on. |
| Close the viewfinder | ||
LCD monitor is blank | Remove the cable | ||||
| Display option is turned off | Press the DISPLAY button to bring back OSD | |||
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| The DATE/TIME is not set |
| Set the DATE/TIME, page 38 | ||
| The | Replace the | |||
DATE/TIME is wrong | exhausted. |
| page 24 | ||
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| Protection tab is set to “SAVE” | Cancel the protection, page 48 | |||
| Power Switch is set to PLAY | Set the Power Switch to REC | |||
Cannot Record a video | Power Switch is set to | (CAMERA) | Set the Mode Dial to |
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Symptom | Possible Causes | Measure |
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Focus does not adjust | Focus is set to manual mode | Set focus to AUTO |
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automatically | Recording was done in a dark place | Use strobe or lit the place |
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| Lens is covered with condensation | Clear the lens and check the focus |
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Cassette tape will not load | Cassette is in wrong position | Insert the cassette tape properly, page 47 | |||
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The battery is exhausted | Charge the battery or use AC adapter | ||||
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The memory card will not load | Memory card is in wrong position | Insert the memory card properly, page 83 | |||
properly | Something fills in the memory card slot | Clear the memory card slot |
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Colour balance of picture is not | White balance adjustment is required | Set proper white balance, page 121 | |||
natural |
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Digital zoom does not work | Digital special effect is applied | Turn off the digital special effects. page 57 | |||
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Files stored in the memory card | Memory card is protected | Remove the protection tab of memory card | |||
cannot be deleted | File is protected | Remove the protection on the file, page | |||
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Images on the LCD monitor | Ambient is too bright | Adjust the brightness and angle of LCD | |||
appear dark | Ambient temperature is too low | Low temperatures might produce a dark | |||
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| This is not a malfunction. |
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Rear of the LCD monitor is hot | Prolonged use of LCD monitor | Close the LCD monitor to turn if off, or turn | |||
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Play, rewind and fast | Power Switch is set to REC | Set the Power Switch to PLAY |
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forwarding do not work |
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Memory card cannot be played | Power Switch is set to PLAY Mode | Set the Power Switch to | (CAMERA) | ||
back (Camera mode) |
| Mode and set the Mode Dial to | (PLAY) | ||
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No picture is taken when | Not enough free memory space is | Delete files from the memory card |
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PHOTO is fully pressed | remained |
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| Memory card is formatted by different | Format the memory card |
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Flash is forced to cancel | Select different flash mode, page 110 | ||||
fire | Focus is set to infinity | Select AUTO, EASYQ, or different MF | |||
| AE lock is enabled | distance, page 112 |
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| Taking the motion clips | Turn off the AE lock |
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| Continuous shot option is turned on | Flash is not available for Motion clips | |||
| Bracket shooting is enabled | Turn off the continuous shot |
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| Blocking the flash lid | Turn off the AEB, page 125 |
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| Clear obstructing object |
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