Samsung NV100HD user manual Before contacting a service centre

Before contacting a service centre

If you are having trouble with your camera, try these troubleshooting procedures before contacting a service centre. If you have attempted the troubleshooting solution and are still having problems with your device, contact your local dealer or service centre.

Situation Suggested remedies

•Make sure the a battery is inserted.

Cannot turn on the • Make sure the battery is inserted

camera		correctly.
	•	Charge the battery.
	•	Charge the battery.
	•	Your camera may be in Power save
The power turns off		mode. (p. 69)
suddenly	•	The camera may turn off to prevent the
		memory card from being damaged due
		to an impact. Turn on your camera again.
	•	The battery may lose power more quickly
		in low temperatures (below 0°C). Keep
		the battery warm by putting it into your
		pocket.
The camera is losing	•	Using the flash or recording videos
battery power quickly		depletes the battery quickly. Recharge
		if needed.
	•	Batteries are consumable parts that must
		be replaced over time. Get a new battery
		if the battery life is diminishing quickly.

Situation	Suggested remedies
	•	There is no space on the memory card.
		Delete unnecessary files or insert a new
		card.
	•	Format the memory card. (p. 70)
	•	The memory card is defective. Get a new
Cannot take photos		memory card.
	•	The memory card is locked. Unlock the
		card. (p. 72)
	•	Make sure the camera is switched on.
	•	Charge the battery.
	•	Make sure the battery is inserted
		correctly.
The camera freezes	Remove the battery and insert it again.
	•	The flash option may be set to Off.
The flash does not work		(p. 33)
	•	You cannot use the flash in the 7,
		3, or some 4 modes.
The camera fires the	The flash may fire due to static electricity.
flash suddenly	This is not a malfunction of the camera.

Appendix 76