AGFA 1236S appendix Appendix C Troubleshooting, General Problems, Scanner does not start up

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Appendix C — Troubleshooting

Th is ap p e n d ix g iv e s s o lu t io n s f o r s o me c o mmo n p ro b le ms y o u may c o me ac ro s s wh e n s t art in g u p o r u s in g y o u r S n ap S c an 1 2 3 6 s .

General Problems

The scanner or transparency option lamp flickers, dims, or fails to come on.

n Th e c o ld c at h o d e lamp o f y o u r s c an n e r o r t h e f lu o re s c e n t d ay lig h t lamp o f t h e t ran s p are n c y o p t io n n e e d s t o b e c h an g e d . Co n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.

The scanner does not start up.

nCo n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.

The scanner makes an unusual noise and nothing moves under the glass plate when you turn on the scanner.

n Th e s c an n e r was n o t p ro p e rly u n lo c k e d . I mme d iat e ly t u rn o f f t h e s c an n e r an d u n lo c k it p ro p e rly . Re t ry s c an n in g . I f t h is d o e s n o t h e lp , c o n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.

The power and status indicator on the scanner’s operating panel starts blinking at a higher frequency after the power-up sequence (= 15 seconds).

nA malf u n c t io n h as b e e n d e t e c t e d b y t h e s c an n e r.

nCh e c k if y o u h av e u n lo c k e d t h e s c an n e r.

n Tu rn o f f t h e s c an n e r an d t u rn it b ac k o n .

nI f t h is d o e s n o t h e lp , p le as e c o n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.

The power and status indicator fails to light up.

nV e rif y t h e p o we r c o n n e c t io n t o t h e s c an n e r.

nCh e c k if t h e p o we r s wit c h is t u rn e d o n .

n I f y o u are s u re t h at t h e s c an n e r is p o we re d o n , c o n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.

A p p e n d i x C — Tr o u b l e s h o o t i n g

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Contents Wner’s G uide Re f ac eTrademarks Contents A p t e r 4 M a k i n g y o u r F i r s t S c a n Preface About SnapScan Ic k n e s s o f t h e o rig in alPrecautions Environmental RequirementsCleaning your Scanner Scsi DevicesE f a c e How to Use this Guide Clic k O K How to Print this GuideCh o o s e P ag e S e t u p f ro m t h e File me n u Ch o o s e P rin t f ro m t h e File me n uPreparing the Scanner Unpacking the Scanner Taking a Closer Look Ru le rsWe r s wit c h Unlocking the Scanner Performing a Power-on Test Installing the Scanner for the Macintosh Computer Installing the Image Editing Software Hardware RequirementsInstalling the Scanner Software F a S c an Wis e I n s t alle r ic o nConnecting the Scanner to your Macintosh Computer Choosing a Scsi ID NumberSetting the Scanner to a Scsi ID Number Connecting the Scanner F o rmat io n s e e S CS I d e v ic e sPage Av ailab le o n t h is d e v ic e An n e rPage Installing Additional Software Testing the ConnectionInstalling the Scanner for the PC Hardware Requirements Installation with the Agfa Supplied Scsi Card Installing the ISA Scsi cardAmag e y o u r c ard T b ac k t h e c o v e r o f t h e c o mp u t e r Y o u r c o mp u t e r man u alInstalling the Scsi Driver Windows 95 and WindowsWindows NT Version Installing the Scanner Software Windows 95, Windows 98 and Windows NT VersionConnecting the Scanner to your PC Setting the Scanner to a Scsi ID NumberChoosing a Scsi ID Number Connecting the Scanner Tu rn o n y o u r s c an n e r Installation If your PC already has a Scsi Card An n e r t o a S CS I I D n u mb e rConnecting the Scanner Page E o t h e r ad jac e n t S CS I d e v ic e An n e r t o t h e s c an n e rY o u r P C Av ailab le o n t h is d e v ic e Installing Additional Software Making your First Scan Page Appendix a Using Transparency Option About your Transparency Option Unpacking the Transparency OptionU r t ran s p are n c y o p t io n is u n lo c k e d Connecting the Transparency OptionUnlocking the Transparency Option Tu rn o f f y o u r s c an n e rRe ws Th e t ran s p are n c y o p t io n is re ad y f o r u s e Placing Transparent Originals Page Appendix B Using the Automatic Document Feeder About your Automatic Document Feeder ADF Unpacking the Automatic Document Feeder Taking a Closer Look Connecting the Automatic Document Feeder N n e c t o r s c re ws If t t h e ro t at in g arm o f t h e p ap e r t ray We r t h e ro t at in g armPage Operating the Automatic Document Feeder Placing Text Pages in your Automatic Document FeederCorrecting Paper Jams Lat e is p ro p e rly c lo s e d Lo s e dCleaning the Automatic Document Feeder Cleaning the Transparent Guide FlapF a d e ale r Roller Cleaning Power and status indicator fails to light up Appendix C TroubleshootingGeneral Problems Scanner does not start upScanner software cannot find the scanner Scanner reports errors during scanningComputer screen displays scanner calibration error Ro b le m, p le as e c o n t ac t y o u r d e ale rInstallation Problems for Windows 95 How to Install the 150X as Second Scsi ControllerRiv e r n ame is S P a RRO W. MP D How to Verify the Installation Scsi Host Adapter Is Not DetectedScanWise Does Not Find a Scanner Ro p e rt ie s d ialo g b oHow to Solve Erratic Scanner Behaviour Installation Problems for Windows NT Ro v id e d o n t h e a g f a S c an Wis e CD-RO MScsi Card Is Not Detected E n t h e S CS I a d ap t e rs ic o n Appendix D Technical Information Specifications Transparency Option Specifications Automatic Document Feeder Specifications Appendix E SnapScan Regulation Compliance TÜV Wichtige Sicherheitshinweise Safety RegulationsUL Safety Statement Av ailab le t o h e lp y o uElectromagnetic Compatibility Industry Canada Class a and B Label Requirements