Appendix 2 Troubleshooting Guide

Appendix 2 – Troubleshooting Guide

Problem	Possible cause	Solution

The camera	The camera is	Press the power button to turn the camera ON.
has no power.	turned off.
	The batteries are	Replace the batteries with fresh ones. Refer to
	discharged.	Inserting Batteries.
	The batteries are	Check the battery orientation. Refer to “Inserting the
	inserted incorrectly.	Batteries.”
The camera	Ensure the green	If the light is flashing, wait until it is a steady green
won’t capture	Camera-Ready	before capturing a image. The camera may be
an image.	LED indicator is on	waiting for the flash to charge.
	(not flashing.)
	Is the camera	The camera’s buttons are not functional when
	connected to a	connected to a PC. Disconnect the camera to restore
	computer?	control to the camera buttons.
The flash	Is the flash on?	Ensure the flash is set to auto or on. Refer to Setting
doesn’t work.		the Flash.
	The batteries may	If the batteries are too weak, the flash will be unable
	be weak.	to recharge. Turn the camera off and wait a few
		seconds before turning it back on. If this doesn’t
		work, replace the batteries.
The images	The camera or	Hold the camera steady or put it on a tripod to
are blurry.	subject was moving	capture images.
	when the shot was
	captured.
The computer	The camera was	Connect the camera to the computer with the USB
does not	connected to PC	cable. Select [My computer] > [Control panel] >
recognize the	computer before	[System] > [Device manager]. From [other devices]
camera.	installing USB	delete [Composite USB device] or [unknown device].
(Windows 98)	driver software.	Disconnect the camera from the computer, install the
		software, and then reconnect the camera.

Appendix 2 – Troubleshooting Guide

Problem

Possible cause

Solution