10 Troubleshooting Problems
The troubleshooting guide is designed to help you. If problems continue, please contact customer support. Details are provided under “Getting Help”.
For Windows® Users: |
|
|
|
|
|
| PC | |||
|
|
|
|
|
|
| ||||
|
| Symptom |
|
| Problem |
| Solution |
|
| |
|
|
|
|
|
|
| ||||
| I receive an error message | “Polaroid | PDC | 4370 | Camera | Shut down all other applications and attempt | ||||
| when I am installing “Polaroid | Driver” does not load. |
| to reinstall the driver. |
|
| ||||
| PDC 4370 Camera Driver”. |
|
|
|
| Check to see if the USB controller in your | ||||
|
|
|
|
|
|
|
| BIOS if it is activated. If this does not work | ||
|
|
|
|
|
|
|
| contact your national customer support | ||
|
|
|
|
|
|
|
| representative, refer to the instruction manual | ||
|
|
|
|
|
|
|
| included with your PC. |
|
|
| I cannot upload images to my | Connection failure. |
| Check all cable connections are secured. |
| |||||
| computer. |
|
|
|
|
|
|
|
| |
|
| Camera Driver is not installed. | You need to install the camera driver for | |||||||
|
|
|
| |||||||
|
|
|
|
|
|
|
| Windows 98SE systems. |
|
|
|
|
|
|
|
|
| ||||
| I cannot run the “Polaroid | Conflict | with | another | camera | If you have another camera installed on your | ||||
| PDC 4370 Camera Driver”. | driver or capture device. |
| computer, remove it and it’s driver completely | ||||||
|
|
|
|
|
|
|
| from your system to avoid conflicting with it. | ||
| My | CD Installation | wizard | The auto installation file is | Go to the computer desktop. | Right | click | |||
| does not work. |
| switched off or The | on “My Computer”. Click “Properties”. | ||||||
|
|
|
| disconnected. |
|
| Select “Device Manager”. Double click on | |||
|
|
|
|
|
|
|
| “CD_ROM”, double click on | ||
|
|
|
|
|
|
|
| the manufacturer’s name. Click on “Settings”. | ||
|
|
|
|
|
|
|
| Ensure both “Auto insert notification” and the | ||
|
|
|
|
|
|
|
| “disconnect” are ticked. If you change the | ||
|
|
|
|
|
|
|
| settings the computer will ask you to restart | ||
|
|
|
|
|
|
|
| your PC. Click “Yes”. |
|
|
| Images do not show on TV. | Video cable is not connected | Make sure the video cable is connected to the | |||||||
|
|
|
| correctly. |
|
|
| TV “Video In” socket. |
|
|
|
|
|
|
|
| |||||
| AVI file cannot be played. | DirectX version is lower than | Install DirectX 9.0 or above. Visit |
|
| |||||
|
|
|
| 9.0. |
|
|
| http://www.microsoft.com/directx | for | more |
|
|
|
|
|
|
|
| detail. |
|
|
|
|
|
| |||||||
| The camera is detected by | The removable disk crashes with | Disconnect the crashed network drive and | |||||||
| the | Windows and | works | the network drives. |
| reserve this drive letter for the camera. |
| |||
| properly. But a driver letter |
|
|
|
|
|
|
| ||
| of the Removable disk is not |
|
|
|
|
|
|
| ||
| created. |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
88 | Polaroid PDC 4370 Digital Camera User Guide |
|