Linksys WVC11B manual Appendix a Troubleshooting, Common Problems and Solutions

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Wireless-B Internet Video Camera

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” This appendix provides solutions to problems that may occur during the installation and operation of the Wireless-B Internet Video Camera. Read the description below to solve your problems. If you can't find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I can’t view the Camera’s video using Internet Explorer.

Make sure the OCX plug-in was correctly installed. If you’re not sure, re-install the plug-in by following these instructions:

•On the Welcome screen of the Camera’s Web-based Utility, click the View Video button.

•A screen mentioning a security warning about an OCX plug-in will appear. Click the Yes button to allow the plug-in to be installed.

•You should then be able to view the Camera’s streaming video.

If you still cannot view the video, make sure you have the rights to install the plug-in in your PC’s Internet

Explorer. If not, log into your computer as an administrator and install the plug-in.

Then you can check if the OCX plug-in has been installed. Follow these instructions:

•From Internet Explorer, go to Tools and Internet Options.

•On the General screen, click Settings under Temporary Internet files.

•Click View Objects. You should see a file named NetCamPlayerWeb Control installed.

2.The OCX plug-in is installed in Internet Explorer, but I cannot view any video.

Make sure you have Microsoft Internet Explorer 5.5 or higher installed. Then delete the OCX plug-in by following these instructions:

•From Internet Explorer, go to Tools and Internet Options.

•On the General screen, click Settings under Temporary Internet files.

•Click View Objects.

•You should see a file named NetCamPlayerWeb Control installed. Delete this file from the list.

•The next time you click View Video from the web browser, you will be prompted to re-install the OCX plug- in.

3.When powering on the Camera, I can’t immediately access the Camera from my computer. Make sure the Camera’s Ready LED is continuously lit. When it is flashing, the Camera is initializing.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents Wireless- B Copyright and Trademarks How to Use this GuideTable of Contents Appendix B Wireless Security Appendix a TroubleshootingView Video Setup Help Common Problems and Solutions Frequently Asked QuestionsCamera LEDs List of FiguresFind Camera from LAN 17 Create Links Introduction What’s in this Guide? Wireless-B Internet Video Camera Ad-Hoc and Infrastructure Modes Planning Your Wireless NetworkNetwork Layout Planning Your Wireless Network Network Layout LAN Getting to Know the Wireless-B Internet Video CameraReset Connection to a Wired Network for Setup Connecting the Wireless-B Internet Video Camera for SetupConnection to a Wireless Ad-Hoc Network for Setup OverviewMoving the Camera to a Different Network Setup Wizard Setting up and Mounting the Wireless-B Internet Video CameraCameras Found Dhcp or Static IP Address Mode Settings 10 Security Settings 12 Review New Settings Stand Option Placement OptionsWall Mount Option Install Viewer & Recorder Utility Installing the Viewer & Recorder UtilityChoose Destination Location Cameras Using the Viewer & Recorder UtilityLAN FindInternet Change Settings12 Delete Camera Delete13 View Video ViewFiles Scheduled Recordings in ProgressSchedule PreferencesStop Add21 Stop Scheduled Recording Setup Wizard for the SoloLink Ddns Service Setting up the Linksys SoloLink Ddns ServiceSoloLink for Dynamic IP Address Check Connections User Name and Password Login Confirm Active Internet Connection 11 Sign Up 12 Confirmation of New Settings 14 Confirm Your Location ID 17 Create Links 19 Account Confirmation of Camera 21 Port Forwarding Information SoloLink Registration of Additional Cameras24 SoloLink Ddns View Video How to Access the Web-based UtilitySecurity Warning SetupLAN Settings Device SettingsBasic WEP Key Settings Wireless SettingsVideo Settings Resolution Quality Level Bit RateImage Estimated Bit Rates for Video Viewing or RecordingAdjustments PasswordAdministrator OptionsUsers User AccessUser Database SoloLink Ddns SoloLink DdnsSoloLink Registration of Additional Cameras StatusWireless-B Internet Video Camera Log StatusUPnP AdvancedHelp 18 Administrator Help19 Upgrade Firmware Common Problems and Solutions Appendix a TroubleshootingWhen I view the video, it seems blurry Can I view video using a Macintosh or Netscape Navigator? Frequently Asked QuestionsHow many users can view the Camera’s video at the same time? Brief Overview Appendix B Wireless SecurityWhat Are The Risks? Jamming Attacks Passive AttacksActive Attacks Maximizing Wireless SecurityDictionary-Building or Table Attacks Man-in-the-Middle AttacksWireless-B Internet Video Camera Ssid Wireless-B Internet Video Camera WEP Encryption Figure B-2 WEP Key SettingsAppendix C Upgrading Firmware Figure C-1 Upgrade FirmwareShared Resources Appendix D Windows HelpNetwork Neighborhood/My Network Places Appendix E Glossary Wireless-B Internet Video Camera Wireless-B Internet Video Camera Wireless-B Internet Video Camera Wireless-B Internet Video Camera Wireless-B Internet Video Camera User Authentication, WEP Encryption Appendix F SpecificationsStandards Ieee 8011.b, Ieee 802.3, 802.3u Ports Limited Warranty Appendix G Warranty InformationFCC Statement Appendix H Regulatory InformationSoftware License Agreement Wireless-B Internet Video Camera Industry Canada Canada Wireless-B Internet Video Camera Need to contact Linksys? Appendix I Contact InformationInformation section in this Guide