Vivotek FD6112V, FD6122V manual Frequently Asked Questions

Page 63

B. Frequently Asked Questions

Q What if I forget my password?

A After the Administrator's password has been assigned, every access to the Network Camera needs authentication. If you are one of the managed users, you have to ask the Administrator for the password. If you are the Administrator, there is no way to recover the root password except by restoring the factory default settings. Refer to Appendix A for the procedures.

Q Why can I not watch video from the Network Camera after it is authenticated? A There are many possible scenarios regarding this problem,

1.If you have just installed the Network Camera and are unable to watch the video, check if the heartbeat LED is blinking or the lens cap is off. If the heartbeat LED is dim, perform the software installation again.

2.If the Network Camera is well installed and you are accessing the Network Camera for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3.If the problem still exists after adjusting, and the message over the image window is showing "connecting", the network traffic may be too crowded.

4.It there is only “A” shown below the image, check the media options in client settings containing video.

Q What is the plug-in for?

A The plug-in provided by the Network Camera is used to display motion pictures and audio in Internet Explorer. If your system does not allow installation of any plug-in software, the security level of the web browser may need to be lowered. It is recommended that you consult your network supervisors in your office regarding adjustment of the security level. Software installation may be regulated in some offices.

Q Why is the timestamp different from the system time of my PC or notebook?

A The timestamp is based on the system time of the Network Camera. It is maintained by a real-time clock inside and can be automatically synchronized with

- 59 -

www.vivotek.com

T: 886-2-82455282

F: 886-2-82455532

Image 63

Contents Page Technical@vivotek.com Sales@vivotek.com Before You Use This Product Package Contents Table of Contents Appendix Smtp FTP886-2-82455282 886-2-82455532 Ethernet Connection Hardware InstallationMount the Camera 886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 Software Installation 886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 Installing Plug-in Initial Access to the Network CameraAdd Password to Prevent Unauthorized Access Check Network SettingsAuthentication How to UseMain Screen with Camera View Primary User’s CapabilitiesCamera view ConfigurationBoth Client Settings886-2-82455282 886-2-82455532 Fine-tuning for Best Performance Administrator’s CapabilitiesOnly Quality Images Will Do For Best Real-time Video ImagesSelect for Motion Jpeg Somewhere Between Real-time and Clear ImagesOpening Accounts for New Users Protect Network Camera by PasswordsMore Flexible Options for Viewers Demo on Multiple Sites Mid-scale ServiceProduct Demo for E-business Large-scale Service Build a Multimedia Web Attraction SiteIf the web space has FTP service If the web space has no FTP service Image URL Build a Security Application Send Snapshots When Motion is Detected 886-2-82455282 886-2-82455532 Definitions in Configuration System Parameters User Group Administration 886-2-82455282 886-2-82455532 Edit User General Network SettingsStreaming Http886-2-82455282 886-2-82455532 Ddns & UPnP 886-2-82455282 886-2-82455532 Smtp Mail & FTP886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 Video Codec Parameters 886-2-82455282 886-2-82455532 Contrast, Hue Image SettingsCamera Settings Audio 886-2-82455282 886-2-82455532 Motion Detection 886-2-82455282 886-2-82455532 Application Setup Weekly ScheduleEvent Operation Sequential Operation FTP Naming rule of snapshot file886-2-82455282 886-2-82455532 Factory Default Viewing System LogViewing System Parameters Appendix TroubleshootingSoon as the second self-diagnostic starts Frequently Asked Questions 886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 URL commands of Network Camera OverviewStyle convention General CGI URL syntax and parameters Get server parameter valuesMethod GET/POST Example request IP address and it’s response Nosync Set server parameter valuesAvailable parameters on the server WirelessNetwork Camera With Pan/Tilt/ZoomSkip to invoke default server Yyyy/mm/ddHhmmss Blank 255.255.255.0 192.168.0.99Than 40 characters Mailto2 Text String 5003 5002120 For Ntsc only 3840008000 Save Directly save the adjust image Parameters Group CCD Ntsc & Cmos Script.vssx Application page CGI commandMethod GET/POST Sun Dihigh Query status of the digital input Drive the digital outputQuery status of the digital output Capture single snapshot Account management Privilege=dido&privilege=listen System logsConfiguration file System Information Preset Locations Networking Technical SpecificationsTechnology License Notice Electromagnetic Compatibility EMC