Vivotek PT3122 manual Appendix, Troubleshooting

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Appendix

A. Troubleshooting

Status LED

After powering up, the Network Camera performs a self-diagnostic to detect any hardware defects. The following table lists the LED patterns in general. In case of any fatal error, the LED will blink in a pattern other than those below.

Condition	LED color

During self-diagnostic after power on	Blink in interchanged green and red

Ethernet signal is lost	Red LED is blinking till Ethernet is detected

Before network is setup	Steady green till IP address is confirmed

After network is setup	Blink green every second

Any hardware failure	Other patterns

Reset and Restore

Restoring the factory defaults

will erase any previous settings. Reset or restore the system after power on.

At the left side of the camera there is a button hidden in the pinhole as shown in the picture. It is used to reset the system or restore the factory default settings. Sometimes resetting the system sets the system back to normal state. If the system problems remain after reset, restore the factory settings and install again.

RESET: Poke the wrench to click on the button.

RESTORE: 1. Poke the wrench to press on the button continuously.

2.Wait for self-diagnostic to run twice.

3.Withdraw the wrench as soon as the second self-diagnostic starts.

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Contents Page Before You Use This Product Table of Contents 886-2-82455282 886-2-82455532 Package Contents Hardware Installation InstallationSoftware Installation 886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 Check Network Settings Initial Access to the Network CameraAdd Password to prevent Unauthorized Access Authentication How to UseInstalling Plug-in Main Screen with Camera View Primary User’s CapabilitiesCamera view ConfigurationPan/tilt control buttons Client Settings Url http//Network Camera/protocol.html Fine-tuning for Best Performance Administrator’s CapabilitiesFor Best Real-time Video Images Only Quality Images Will Do Somewhere Between Real-time and Clear Images886-2-82455282 886-2-82455532 Building a multimedia web attraction site Opening accounts for new users886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 Building a security application Send snapshots when motion is detected Software revision upgrade Definitions in Configuration System parameters User group administration Smtp Network settingsFTP Streaming HttpVideo codec parameters 886-2-82455282 886-2-82455532 Motion detection Weekly Schedule Application setupEvent operation Sequential operation Camera control area Camera ControlPreset function area UPnP and Ddns Settings Remote controller Viewing system log Factory defaultViewing system parameters Appendix TroubleshootingFrequently asked questions 886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 Query status of the digital input URL commands of the Network CameraCapture update Snapshot of Jpeg image Restore factory default settingsRestart system System resource URL URLSystem configuration URL General format of command URLNetwork configuration URL Security configuration URL886-2-82455282 886-2-82455532 Audio/Video configuration URL Ddns & UPnP configuration URL886-2-82455282 886-2-82455532 Camera control URL Application configuration URL Image quality configuration URLSeconds interval for sequential mode System Microphone Technical specificationsLiability Electromagnetic Compatibility EMC