Sony DSC-HX400, HX400V manual Troubleshooting, If you have problems

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ZEISS lens [186]

GPS (DSC-HX400V) [187]

AVCHD format [188]

License [189]

Trademarks

Trademarks [190]

Troubleshooting

If you have problems

Troubleshooting [191]

Troubleshooting

Battery pack and power

You cannot insert the battery pack into the product. [192]

You cannot turn on the product. [193]

The power turns off suddenly. [194]

The remaining battery level indicator shows an incorrect level. [195]

The charge lamp on the product flashes when charging the battery pack. [196]

The battery pack has not been charged even if the charge lamp on the product has turned off. [197]

The battery pack is not charged. [198]

Shooting still images/movies

You cannot record images. [199]

Recording takes a long time. [200]

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Contents Confirming the operation method How to UseBefore Use Shooting Using shooting functionsSelecting a shooting mode Using the zoomAdjusting the exposure Using the flashSelecting a screen display mode Adjusting the focusSelecting the ISO sensitivity Selecting a drive mode Continuous shooting/Self-timerAdjusting color tones Selecting an effect modeViewing still images Setting the other functions of this productViewing Customizing the shooting functions for convenient useChanging settings Ctrl for Hdmi Using Wi-Fi functions Viewing on computers Adding applications to the productPrecautions/This product Troubleshooting TroubleshootingIf you have problems Viewing images Wi-FiOthers ComputersMemory cards Messages Identifying partsMessages Situations this product has difficulty handlingPage Page List of icons on the screen List of shooting mode icons100 List of viewing mode iconsP* a S M Page ±0.0 C3200100-0003 Lock-on AF Switch Av/Tv7500K A5 G5 ±0 ±0 ±09044′55″N 23344′55″W 250F3.5 ISO400Adjusting the viewfinder diopter-adjustment Using the shoulder strapAbout the In-Camera Guide About the shooting adviceUsing the control button Using Menu items Using the Fn Function button Performing settings on the dedicated screen Shooting still images Shooting movies Focus indicatorAvailable functions List of mode dial functionsIntelligent Auto About Scene Recognition Superior AutoScene Recognition Advantages of automatic shootingProgram Shift Program AutoISweep Panorama Page Adv.Sports Shooting Scene SelectionMenu item details PortraitNight Portrait LandscapeNight Scene Hand-held TwilightSnow PetGourmet BeachHigh Sensitivity Soft SkinAperture Priority Shutter PriorityManual Exposure Movie Memory recallZoom Zoom features available with this productZoom Setting About zoom scale Using flashWhen Aspect Ratio is When you do not use the flash Flash ModeFill-flash Autoflash default settingWireless Flash OffFlash Comp Switching the screen display ShootingImage Size still image Aspect Ratio still image Image size when Aspect Ratio isDefault setting 169 Fine default settingQuality still image Panorama SizePanorama Direction Changing the focus method using the zoom/focus switchMF Manual Focus Focus mode detailsFocus Area AF/ZOOM Single-shot AFCenter Focus-lockManual Focus WideDirect manual focus DMF Focus Magnifier MF Assist still imagePeaking Level Focus Magnif. TimeLock-on AF Peaking ColorOff Lock-on AF OnExposure Comp Auto default settingAF Illuminator still image Spot Metering ModeMulti default setting Exposure Set. GuideDrive Mode Cont. Shooting Self-timerSelf-portrait Self-timerContCont. Bracket 0.7EV 3 Image Cont. Bracket 0.3EV 3 Image default settingCont. Bracket WB bracketMulti Frame NR： ISO Auto default settingRange Opt. DRO Multi Frame NRRange Optimizer Lv1 ― D-Range Optimizer Lv5 Range Optimizer Auto default settingAuto HDR Exposure Diff. Auto default setting Auto HDRIncandescent White BalanceDaylight CloudyCapturing a basic white color in Custom Setup mode Picture Effect Miniature Soft FocusHDR Painting Rich-tone MonoTo set Contrast, Saturation and Sharpness Creative StyleFile Format movie Menu items details Record Setting movieWhen File Format is set to Avchd When File Format is set to MP424p 17MFH 25p 17MFH File Format MP4 1440×1080 12M default settingSteadyShot movie 24p 24MFX 25p 24MFXWind Noise Reduct Intelligent Active default settingNormal default setting Micref LevelMovie Button Auto Slow Shut. movieItems that can be registered To recall registered settingsTo change registered settings MemoryFunction of the Custom key Custom Key SettingsFunction Menu Set Vividness Photo CreativityBrightness ColorSmile Shutter Smile/Face DetectFace Detection frame Tips for capturing smiles more effectivelyRed Eye Reduction Soft Skin Effect still imageAuto Obj. Framing still image Auto High ISO NR still imageWrite Date still image Auto Review 10 Sec/5 Sec/2 Sec default settingGrid Line Manual Playing back imagesTo change the number of images to be displayed Playback zoomImage Index To return to single-image playback Switching the screen display during playbackImages default setting/25 Images Deleting a displayed imageAll in this Folder Deleting multiple selected imagesPlaying back movies Multiple ImgAvailable operations during movie playback Motion Shot VideoSpecify Printing Playing back panoramic imagesView Mode Repeat Slide ShowRotate To quit the slideshow in the middle of playback4K Still Image PB Cancel All in this FolderCancel All with this date ProtectViewing images on an HD TV Viewing images on a Bravia Sync-compatible TV Monitor Brightness Menu item details Manual Volume SettingsAudio signals Adjusting the volume during playbackNo icon is displayed To receive a GPS signalGPS On/Off DSC-HX400V GPS Auto Area Adj. DSC-HX400V GPS Auto Time Cor. DSC-HX400VConfirming the expiry date of the GPS assist data Use GPS Assist Data DSC-HX400VDelete GPS log data DSC-HX400V GPS Log REC DSC-HX400VCommunication status screen display Upload SettingsEye-FiTile Menu Mode Dial GuidePAL/NTSC Selector Display QualityPwr Save Start Time Demo Mode 1080i Hdmi Resolution1080p Mass Storage USB LUN SettingUSB Connection Single USB Power SupplyLanguage Format Date/Time SetupArea Setting Select REC Folder Series default settingReset File NumberDate Form Recover Image DBStandard Form default setting Folder NameVersion Setting ResetDisplay Media Info Initialize Connecting an Android smartphone to this productCamera Settings Reset PlayMemories MobileConnecting the product to an iPhone or iPad Calling up an application using One-touchNFC Smart Remote Embedded Page About NFC Send to SmartphoneSelect on Smartphone Select on This DeviceAbout NFC Send to Computer Effects Slideshow settingsView on TV Playback SelectionWPS Push Airplane ModeAccess Point Set For example If you want to enter abd How to use the keyboardOther setting items Disp MAC Address Edit Device NamePlayMemories Camera Apps SSID/PW ResetReset Network Set Downloading applications Opening a service accountRecommended computer environment Launching the downloaded application How to launch the applications fasterChanging the order of applications Uninstalling applicationsPlayMemories Home Software for Mac computers Installing PlayMemories HomeImporting images to the computer Connecting the product to a computerWireless Auto Import Disconnecting the product from the computer Standard definition image quality STD Disc typeHigh-definition image quality HD High-definition image quality HD Avchd recording discCreates a disc with high-definition image quality HD Selecting the disc creation methodCreating a disc with a device other than a computer HDD recorder, etc Creating Blu-ray DiscsBlu-ray recorder Precautions On the monitor and lens On the functions available with the productOn image data compatibility Charging method of the internal rechargeable battery On the internal rechargeable batteryCharging time Full charge Charging the battery packEffective use of the battery pack On battery life Remaining battery indicatorHow to store the battery pack Memory Stick PRO Duo media Charging the battery packMemory card Memory cardSD card Memory Stick media On cleaning Recordable time of movies Number of still imagesPage Plug adaptor Zeiss lens On TV color systemsOn the restriction of use of GPS on an airplane On triangulating errorsAvchd format On GNU GPL/LGPL applied software LicenseTrademarks Troubleshooting You cannot turn on the product You cannot insert the battery pack into the productPower turns off suddenly Remaining battery level indicator shows an incorrectLevel Battery pack is not chargedZoom does not work You cannot record imagesRecording takes a long time Image is out of focusClose-up shoot function Macro does not work Flash does not workImage colors are not correct Recording date and time are not displayed on the screenDate and time are recorded incorrectly Aperture value and/or shutter speed flashesYou cannot shoot images continuously Dark shadow appears on the imageEyes of the subject come out red Dots appear and remain on the screenImages cannot be played back Image is not clear in the viewfinderImage is blurred Flash takes too long to rechargeImage was deleted by mistake Product is not receiving a GPS signal. DSC-HX400VDate and time are not displayed Image cannot be deletedLocation information has not been recorded. DSC- HX400V You cannot send movies to a smartphone You cannot find the wireless access point to be connectedSend to Computer is canceled halfway WPS Push does not workYou cannot use One-Touch connection NFC You cannot import images Computer does not recognize this productYou cannot print images with the date Formatted the memory card by mistakeImages are printed with both edges cut off Lens gets fogged Product becomes warm when you use it for a long timeClock Set screen appears when you turn on the product C32 C95 Product does not work properlySelf-diagnosis display E94 C13E61 E62 E91 Unable to display Image DataBase File errorSystem Error Camera Error. Turn power off then on ProcessingUnable to rotate image Situations this product has difficulty handling