Sony DSC-HX400 manual You cannot record images, Recording takes a long time, Image is out of focus

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[199] Troubleshooting

Troubleshooting

Shooting still images/movies

You cannot record images.

You are using a memory card with a write-protect switch, and the switch is set to the LOCK position. Set the switch to the record position.

Check the free capacity of the memory card.

You cannot record images while charging the flash. [Self-timer] is working.

[200] Troubleshooting

Troubleshooting

Shooting still images/movies

Recording takes a long time.

The noise reduction function is processing an image. This is not a malfunction. The [Auto HDR] function is processing an image.

The product is compiling images.

[201] Troubleshooting		Troubleshooting

The image is out of focus.

Shooting still images/movies

The subject is too close. Shoot from the shortest shooting distance (W side: Approx. 1 cm

(0.03 ft), T side: Approx. 240 cm (7.87 ft (from the lens)). Press the shutter button halfway down, then shoot images. Ambient light is insufficient.

The subject you are shooting is not suitable for auto-focusing. Shoot in [Flexible Spot] mode or manual focus mode.

[202] Troubleshooting		Troubleshooting

Zoom does not work.

Shooting still images/movies

You cannot use zoom functions during Sweep Panorama shooting.

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Contents How to Use Before UseConfirming the operation method Shooting Using shooting functionsSelecting a shooting mode Using the zoomAdjusting the exposure Using the flashSelecting a screen display mode Adjusting the focusSelecting the ISO sensitivity Selecting a drive mode Continuous shooting/Self-timerAdjusting color tones Selecting an effect modeViewing still images Setting the other functions of this productViewing Customizing the shooting functions for convenient useChanging settings Ctrl for Hdmi Using Wi-Fi functions Viewing on computers Adding applications to the productPrecautions/This product Troubleshooting If you have problemsTroubleshooting Viewing images Wi-FiComputers Memory cardsOthers Messages Identifying partsMessages Situations this product has difficulty handlingPage Page List of icons on the screen List of shooting mode iconsList of viewing mode icons P* a S M100 Page C3200 100-0003±0.0 Lock-on AF Switch Av/Tv7500K A5 G5 ±0 ±0 ±09044′55″N 23344′55″W 250F3.5 ISO400Adjusting the viewfinder diopter-adjustment Using the shoulder strapAbout the shooting advice Using the control buttonAbout the In-Camera Guide Using Menu items Using the Fn Function button Performing settings on the dedicated screen Shooting still images Shooting movies Focus indicatorAvailable functions List of mode dial functionsIntelligent Auto About Scene Recognition Superior AutoScene Recognition Advantages of automatic shootingProgram Auto ISweep PanoramaProgram Shift Page Adv.Sports Shooting Scene SelectionMenu item details PortraitNight Portrait LandscapeNight Scene Hand-held TwilightSnow PetGourmet BeachHigh Sensitivity Soft SkinAperture Priority Shutter PriorityManual Exposure Movie Memory recallZoom Zoom features available with this productZoom Setting Using flash When Aspect Ratio isAbout zoom scale When you do not use the flash Flash ModeFill-flash Autoflash default settingWireless Flash OffFlash Comp Switching the screen display ShootingImage Size still image Image size when Aspect Ratio is Default settingAspect Ratio still image 169 Fine default settingQuality still image Panorama SizePanorama Direction Changing the focus method using the zoom/focus switchMF Manual Focus Focus mode detailsFocus Area AF/ZOOM Single-shot AFCenter Focus-lockManual Focus WideDirect manual focus DMF Focus Magnifier MF Assist still imagePeaking Level Focus Magnif. TimeLock-on AF Peaking ColorOff Lock-on AF OnAuto default setting AF Illuminator still imageExposure Comp Spot Metering ModeMulti default setting Exposure Set. GuideDrive Mode Cont. Shooting Self-timerSelf-portrait Self-timerContCont. Bracket 0.7EV 3 Image Cont. Bracket 0.3EV 3 Image default settingCont. Bracket WB bracketMulti Frame NR： ISO Auto default settingRange Opt. DRO Multi Frame NRRange Optimizer Lv1 ― D-Range Optimizer Lv5 Range Optimizer Auto default settingAuto HDR Exposure Diff. Auto default setting Auto HDRIncandescent White BalanceDaylight CloudyCapturing a basic white color in Custom Setup mode Picture Effect Miniature Soft FocusHDR Painting Rich-tone MonoTo set Contrast, Saturation and Sharpness Creative StyleFile Format movie Menu items details Record Setting movieWhen File Format is set to Avchd When File Format is set to MP424p 17MFH 25p 17MFH File Format MP4 1440×1080 12M default settingSteadyShot movie 24p 24MFX 25p 24MFXWind Noise Reduct Intelligent Active default settingNormal default setting Micref LevelMovie Button Auto Slow Shut. movieItems that can be registered To recall registered settingsTo change registered settings MemoryCustom Key Settings Function Menu SetFunction of the Custom key Vividness Photo CreativityBrightness ColorSmile Shutter Smile/Face DetectFace Detection frame Tips for capturing smiles more effectivelyRed Eye Reduction Soft Skin Effect still imageAuto Obj. Framing still image High ISO NR still image Write Date still imageAuto 10 Sec/5 Sec/2 Sec default setting Grid LineAuto Review Manual Playing back imagesPlayback zoom Image IndexTo change the number of images to be displayed To return to single-image playback Switching the screen display during playbackImages default setting/25 Images Deleting a displayed imageAll in this Folder Deleting multiple selected imagesPlaying back movies Multiple ImgAvailable operations during movie playback Motion Shot VideoSpecify Printing Playing back panoramic imagesView Mode Repeat Slide ShowRotate To quit the slideshow in the middle of playback4K Still Image PB Cancel All in this FolderCancel All with this date ProtectViewing images on an HD TV Viewing images on a Bravia Sync-compatible TV Monitor Brightness Menu item details Manual Volume SettingsAudio signals Adjusting the volume during playbackTo receive a GPS signal GPS On/Off DSC-HX400VNo icon is displayed GPS Auto Area Adj. DSC-HX400V GPS Auto Time Cor. DSC-HX400VConfirming the expiry date of the GPS assist data Use GPS Assist Data DSC-HX400VDelete GPS log data DSC-HX400V GPS Log REC DSC-HX400VCommunication status screen display Upload SettingsEye-FiTile Menu Mode Dial GuideDisplay Quality Pwr Save Start TimePAL/NTSC Selector Demo Mode Hdmi Resolution 1080p1080i USB LUN Setting USB ConnectionMass Storage USB Power Supply LanguageSingle Date/Time Setup Area SettingFormat Select REC Folder Series default settingReset File NumberDate Form Recover Image DBStandard Form default setting Folder NameSetting Reset Display Media InfoVersion Initialize Connecting an Android smartphone to this productCamera Settings Reset PlayMemories MobileConnecting the product to an iPhone or iPad Calling up an application using One-touchNFC Smart Remote Embedded Page About NFC Send to SmartphoneSelect on Smartphone Select on This DeviceAbout NFC Send to Computer Effects Slideshow settingsView on TV Playback SelectionWPS Push Airplane ModeAccess Point Set How to use the keyboard Other setting itemsFor example If you want to enter abd Disp MAC Address Edit Device NameSSID/PW Reset Reset Network SetPlayMemories Camera Apps Opening a service account Recommended computer environmentDownloading applications Launching the downloaded application How to launch the applications fasterChanging the order of applications Uninstalling applicationsPlayMemories Home Software for Mac computers Installing PlayMemories HomeConnecting the product to a computer Wireless Auto ImportImporting images to the computer Disconnecting the product from the computer Standard definition image quality STD Disc typeHigh-definition image quality HD High-definition image quality HD Avchd recording discSelecting the disc creation method Creating a disc with a device other than a computerCreates a disc with high-definition image quality HD Creating Blu-ray Discs Blu-ray recorderHDD recorder, etc Precautions On the functions available with the product On image data compatibilityOn the monitor and lens Charging method of the internal rechargeable battery On the internal rechargeable batteryCharging the battery pack Effective use of the battery packCharging time Full charge Remaining battery indicator How to store the battery packOn battery life Memory Stick PRO Duo media Charging the battery packMemory card Memory cardSD card Memory Stick media On cleaning Recordable time of movies Number of still imagesPage Plug adaptor Zeiss lens On TV color systemsOn triangulating errors Avchd formatOn the restriction of use of GPS on an airplane On GNU GPL/LGPL applied software LicenseTrademarks Troubleshooting You cannot turn on the product You cannot insert the battery pack into the productPower turns off suddenly Remaining battery level indicator shows an incorrectLevel Battery pack is not chargedZoom does not work You cannot record imagesRecording takes a long time Image is out of focusClose-up shoot function Macro does not work Flash does not workImage colors are not correct Recording date and time are not displayed on the screenDate and time are recorded incorrectly Aperture value and/or shutter speed flashesYou cannot shoot images continuously Dark shadow appears on the imageEyes of the subject come out red Dots appear and remain on the screenImages cannot be played back Image is not clear in the viewfinderImage is blurred Flash takes too long to rechargeImage was deleted by mistake Product is not receiving a GPS signal. DSC-HX400VDate and time are not displayed Image cannot be deletedLocation information has not been recorded. DSC- HX400V You cannot send movies to a smartphone You cannot find the wireless access point to be connectedSend to Computer is canceled halfway WPS Push does not workYou cannot use One-Touch connection NFC You cannot import images Computer does not recognize this productFormatted the memory card by mistake Images are printed with both edges cut offYou cannot print images with the date Product becomes warm when you use it for a long time Clock Set screen appears when you turn on the productLens gets fogged Product does not work properly Self-diagnosis displayC32 C95 C13 E61 E62 E91E94 Unable to display Image DataBase File errorSystem Error Camera Error. Turn power off then on ProcessingUnable to rotate image Situations this product has difficulty handling