Q&A Troubleshooting
Battery, power
Camera does not work even if power is turned on.
Battery is not inserted correctly (P.15), or needs recharging (P.13).
LCD monitor shuts off even if power is turned on.
Camera is set to ‘POWER SAVE’ or ‘AUTO LCD OFF’ (P.23).
→Press shutter button halfway to release. 
Battery needs recharging.
Camera switches off as soon as power is turned on.
Battery needs recharging.
Camera is set to ‘POWER SAVE’. (P.23)
→Press shutter button halfway to release.
This unit is turned off automatically. 
If you connect to a TV compatible with VIERA Link with an HDMI mini cable (optional) and turn off the power on the TV with the remote control for the TV, the power on this unit also turns off.
→If you are not using VIERA Link, set ‘VIERA Link’ to ‘OFF’. (P.26)
Recording
Cannot record pictures.
REC/PLAY switch is not set to 
(record).
Built-in
Cannot record to cards.
Do not format cards on other equipment.
→Please format cards with this camera. (P.26) 
For details about compatible cards, see P.16.
Recording capacity is low.
Battery needs recharging .
→Use a fully charged battery (not sold
→If you leave the camera on, the battery will be exhausted. Turn the camera off frequently by using ‘POWER SAVE’ or ‘AUTO LCD OFF’ (P.23) etc.
Please check the recording picture capacity for cards and 
P.124, 
P.126)
Recorded pictures look white.
Lens is dirty (fingerprints, etc.).
→Turn on power to extract lens barrel, and clean lens surface with a soft, dry cloth. 
Lens is foggy (P.10).
Recorded pictures are too bright/too dark.
Pictures taken in dark locations, or bright subjects (snow, bright conditions, etc.) occupy most of the screen. (Brightness of LCD monitor may differ from that of actual picture) → Adjust the exposure (P.49).
‘MIN. SHTR SPEED’ is set to fast speeds, e.g. ‘1/250’ (P.78).
Camera set to use ‘AUTO BRACKET’ (P.49), ‘MULTI ASPECT 
’ (P.50), ‘BURST’ (P.76), or the
Try checking these items (P.116 - 121) first.
(Restoring menu settings to default values may solve certain problems. Try using ‘RESET’ in SETUP menu in recording mode (P.24).)
Recording (continued)
Focus not aligned correctly.
Not set to mode appropriate for distance to subject. (Focus range varies according to recording mode.)
Subject outside of focus range.
Caused by jitter or subject movement (P.70, 77).
Recorded pictures are blurred. Optical image stabilizer ineffective.
Shutter speed is slower in dark locations and Optical image stabilizer is less effective.
→Hold camera firmly with both hands, keeping arms close to body.
Use a tripod and the
Cannot use ‘AUTO BRACKET’ or ‘MULTI ASPECT 
’.
Only enough memory for 2 pictures or fewer.
Recorded pictures appear coarse, or there is interference.
ISO sensitivity is high, or shutter speed is low.
(Default SENSITIVITY setting is ‘AUTO’ – interference may appear with indoor pictures.)
→Lower ‘SENSITIVITY’ (P.71).
→Set ‘COLOR MODE’ to ‘NATURAL’ (P.77)
→Take pictures in brighter locations.
Camera set to ‘HIGH SENS.’ or
Pictures appear dark or have poor colouring.
Colours may appear unnatural due to the effects of light source.
→Use WHITE BALANCE to adjust the colouring. (P.72)
Brightness or colouring of recorded picture different from real life.
Taking pictures under fluorescent lighting may require a faster shutter speed and result in slightly changed brightness or colouring, but this is not a fault.
Reddish vertical line (smear) appears during recording.
This is a characteristic of CCD and may appear if subject contains brighter areas. Some blurring may occur around these areas, but this is not a fault. This will be recorded in motion pictures, but not in still pictures. 
We recommend keeping the screen away from strong light sources such as sunlight when taking pictures.
Motion picture recording stops midway.
Using MultiMediaCard (not compatible with motion picture recording).
Using a card of SD speed ‘Class 6’
or above is recommended for recording motion pictures.
The SD speed class is a speed rating for continuous writing.
Using a
If recording stops even when using a ‘Class 6’ card or card with speed of ‘10 MB/s’ or faster, the data writing speed is low. We recommend backing up the data on the memory card and reformatting it (P.26).
With some cards, access display may appear briefly after recording, and recording may end midway.
The subject cannot be locked. (AF track fails)
If the subject has different colours as the periphery, set the AF area to those colours specific to the subject by aligning that area with the AF area. (P.73)
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