If you experience a problem with this unit, check the chart below before calling for service.
| SYMPTOM |
| CAUSE |
| SOLUTION |
|
|
|
|
| |||
| Main unit, no power. |
| AC adapter is not |
| Connect AC adapter |
|
|
|
| connected. |
| as shown on page 6. |
|
| Remote, no power. |
| Battery not inserted or |
| Insert battery correctly |
|
|
|
| inserted incorrectly. |
| as shown on page 6. |
|
| No photos in frame. |
| No photos are present in |
| Copy files onto the frame |
|
|
|
| Internal Flash or external |
| or insert external media |
|
|
|
| media source. |
| source, see pages 8 & 9. |
|
| Computer does not |
| USB cable not |
| Secure USB cable |
|
| recognize frame as a |
| connected securely. |
| connection. |
|
| Removable Disk. |
| Frame is not turned on. |
| Turn on frame using |
|
|
|
|
|
| the Power switch on the |
|
|
|
|
|
| rear of the frame. |
|
20